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PagerDuty

Our PagerDuty integration allows you to import schedules, oncalls, services and incidents from your PagerDuty account into Port, according to your mapping and definitions.

Common use cases

  • Map schedules, oncalls, services and incidents in your PagerDuty organization environment.
  • Watch for object changes (create/update/delete) in real-time, and automatically apply the changes to your entities in Port.

Prerequisites

To install the integration, you need a Kubernetes cluster that the integration's container chart will be deployed to.

Please make sure that you have kubectl and helm installed on your machine, and that your kubectl CLI is connected to the Kubernetes cluster where you plan to install the integration.

Troubleshooting

If you are having trouble installing this integration, please refer to these troubleshooting steps.

Installation

Choose one of the following installation methods:

Using this installation option means that the integration will be able to update Port in real time using webhooks.

This table summarizes the available parameters for the installation. Set them as you wish in the script below, then copy it and run it in your terminal:

ParameterDescriptionRequired
port.clientIdYour port client id
port.clientSecretYour port client secret
port.baseUrlYour port base url, relevant only if not using the default port app
integration.identifierChange the identifier to describe your integration
integration.typeThe integration type
integration.eventListener.typeThe event listener type
integration.secrets.tokenPagerDuty API token
integration.config.apiUrlPagerduty api url. If not specified, the default will be https://api.pagerduty.com
integration.config.appHostThe host of the Port Ocean app. Used to set up the integration endpoint as the target for Webhooks created in PagerDuty
scheduledResyncIntervalThe number of minutes between each resync
initializePortResourcesDefault true, When set to true the integration will create default blueprints and the port App config Mapping

To install the integration using Helm, run the following command:

helm repo add --force-update port-labs https://port-labs.github.io/helm-charts
helm upgrade --install my-pagerduty-integration port-labs/port-ocean \
--set port.clientId="PORT_CLIENT_ID" \
--set port.clientSecret="PORT_CLIENT_SECRET" \
--set port.baseUrl="https://api.getport.io" \
--set initializePortResources=true \
--set scheduledResyncInterval=120 \
--set integration.identifier="my-pagerduty-integration" \
--set integration.type="pagerduty" \
--set integration.eventListener.type="POLLING" \
--set integration.secrets.token="string" \
--set integration.config.apiUrl="string"
Advanced integration configuration

For advanced configuration such as proxies or self-signed certificates, click here.

Ingesting PagerDuty objects

The PagerDuty integration uses a YAML configuration to describe the process of loading data into the developer portal. See examples below.

The integration makes use of the JQ JSON processor to select, modify, concatenate, transform and perform other operations on existing fields and values from PagerDuty's API events.

Configuration structure

The integration configuration determines which resources will be queried from PagerDuty, and which entities and properties will be created in Port.

Supported resources

The following resources can be used to map data from PagerDuty, it is possible to reference any field that appears in the API responses linked below for the mapping configuration.

  • The root key of the integration configuration is the resources key:

    resources:
    - kind: services
    selector:
    ...
  • The kind key is a specifier for a PagerDuty object:

      resources:
    - kind: services
    selector:
    ...
  • The selector and the query keys allow you to filter which objects of the specified kind will be ingested into your software catalog:

    resources:
    - kind: services
    selector:
    query: "true" # JQ boolean expression. If evaluated to false - this object will be skipped.
    port:
  • The port, entity and the mappings keys are used to map the PagerDuty object fields to Port entities. To create multiple mappings of the same kind, you can add another item in the resources array;

    resources:
    - kind: services
    selector:
    query: "true"
    port:
    entity:
    mappings: # Mappings between one PagerDuty object to a Port entity. Each value is a JQ query.
    identifier: .id
    title: .name
    blueprint: '"pagerdutyService"'
    properties:
    status: .status
    - kind: service # In this instance service is mapped again with a different filter
    selector:
    query: '.name == "MyProjectName"'
    port:
    entity:
    mappings: ...
    Blueprint key

    Note the value of the blueprint key - if you want to use a hardcoded string, you need to encapsulate it in 2 sets of quotes, for example use a pair of single-quotes (') and then another pair of double-quotes (")

Ingest data into Port

To ingest PagerDuty objects using the integration configuration, you can follow the steps below:

  1. Go to the DevPortal Builder page.
  2. Select a blueprint you want to ingest using PagerDuty.
  3. Choose the Ingest Data option from the menu.
  4. Select PagerDuty under the Incident management category.
  5. Modify the configuration according to your needs.
  6. Click Resync.

Examples

Examples of blueprints and the relevant integration configurations:

Schedule

Schedule blueprint
{
"identifier": "pagerdutySchedule",
"description": "This blueprint represents a PagerDuty schedule in our software catalog",
"title": "PagerDuty Schedule",
"icon": "pagerduty",
"schema": {
"properties": {
"url": {
"title": "Schedule URL",
"type": "string",
"format": "url"
},
"timezone": {
"title": "Timezone",
"type": "string"
},
"description": {
"title": "Description",
"type": "string"
},
"users": {
"title": "Users",
"type": "array"
}
},
"required": []
},
"mirrorProperties": {},
"calculationProperties": {},
"aggregationProperties": {},
"relations": {}
}
Integration configuration
createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
- kind: schedules
selector:
query: "true"
port:
entity:
mappings:
identifier: .id
title: .name
blueprint: '"pagerdutySchedule"'
properties:
url: .html_url
timezone: .time_zone
description: .description
users: "[.users[].summary]"

Oncall

Oncall blueprint
{
"identifier": "pagerdutyOncall",
"description": "This blueprint represents a PagerDuty oncall schedule in our software catalog",
"title": "PagerDuty Oncall Schedule",
"icon": "pagerduty",
"schema": {
"properties": {
"url": {
"title": "Oncall Schedule URL",
"type": "string",
"format": "url"
},
"user": {
"title": "User",
"type": "string",
"format": "user"
},
"startDate": {
"title": "Start Date",
"type": "string",
"format": "date-time"
},
"endDate": {
"title": "End Date",
"type": "string",
"format": "date-time"
}
},
"required": []
},
"mirrorProperties": {},
"calculationProperties": {},
"aggregationProperties": {},
"relations": {
"pagerdutySchedule": {
"title": "PagerDuty Schedule",
"target": "pagerdutySchedule",
"required": false,
"many": true
}
}
}
Integration configuration
createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
- kind: oncalls
selector:
query: 'true'
apiQueryParams:
include: ['users']
port:
entity:
mappings:
identifier: .user.id + "-" + .schedule.id + "-" + .start
title: .user.name
blueprint: '"pagerdutyOncall"'
properties:
user: .user.email
startDate: .start
endDate: .end
url: .schedule.html_url
relations:
pagerdutySchedule: .schedule.id

Service

Service blueprint
{
"identifier": "pagerdutyService",
"description": "This blueprint represents a PagerDuty service in our software catalog",
"title": "PagerDuty Service",
"icon": "pagerduty",
"schema": {
"properties": {
"status": {
"title": "Status",
"type": "string",
"enum": [
"active",
"warning",
"critical",
"maintenance",
"disabled"
],
"enumColors": {
"active": "green",
"warning": "yellow",
"critical": "red",
"maintenance": "lightGray",
"disabled": "darkGray"
}
},
"url": {
"title": "URL",
"type": "string",
"format": "url"
},
"oncall": {
"title": "On Call",
"type": "array",
"items": {
"type": "string",
"format": "user"
}
}
},
"required": []
},
"mirrorProperties": {},
"calculationProperties": {},
"relations": {}
}
Integration configuration
createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
- kind: services
selector:
query: "true"
port:
entity:
mappings:
identifier: .id
title: .name
blueprint: '"pagerdutyService"'
properties:
status: .status
url: .html_url
oncall: "[.__oncall_user[].user.email]"

Incident

Incident blueprint
{
"identifier": "pagerdutyIncident",
"description": "This blueprint represents a PagerDuty incident in our software catalog",
"title": "PagerDuty Incident",
"icon": "pagerduty",
"schema": {
"properties": {
"status": {
"type": "string",
"title": "Incident Status",
"enum": [
"triggered",
"annotated",
"acknowledged",
"reassigned",
"escalated",
"reopened",
"resolved"
]
},
"url": {
"type": "string",
"format": "url",
"title": "Incident URL"
},
"urgency": {
"type": "string",
"title": "Incident Urgency",
"enum": ["high", "low"]
},
"responder": {
"type": "string",
"title": "Assignee"
},
"escalation_policy": {
"type": "string",
"title": "Escalation Policy"
},
"created_at": {
"title": "Create At",
"type": "string",
"format": "date-time"
},
"updated_at": {
"title": "Updated At",
"type": "string",
"format": "date-time"
}
},
"required": []
},
"mirrorProperties": {},
"calculationProperties": {},
"relations": {
"pagerdutyService": {
"title": "PagerDuty Service",
"target": "pagerdutyService",
"required": false,
"many": true
}
}
}
Integration configuration
resources:
- kind: incidents
selector:
query: "true"
port:
entity:
mappings:
identifier: .id | tostring
title: .title
blueprint: '"pagerdutyIncident"'
properties:
status: .status
url: .self
urgency: .urgency
responder: .assignments[0].assignee.summary
escalation_policy: .escalation_policy.summary
created_at: .created_at
updated_at: .updated_at
relations:
pagerdutyService: .service.id

Ingesting service analytics

To enrich your PagerDuty service entities with analytics data, follow the steps below:

  1. Update the service blueprint to include analytics properties. You can add any property that is returned from the PagerDuty aggregated service analytics API

    Updated service blueprint
    {
    "identifier":"pagerdutyService",
    "description":"This blueprint represents a PagerDuty service in our software catalog",
    "title":"PagerDuty Service",
    "icon":"pagerduty",
    "schema":{
    "properties":{
    "status":{
    "title":"Status",
    "type":"string"
    },
    "url":{
    "title":"URL",
    "type":"string",
    "format":"url"
    },
    "oncall":{
    "title":"On Call",
    "type":"array",
    "items":{
    "type":"string",
    "format":"user"
    }
    },
    "meanSecondsToResolve":{
    "title":"Mean Seconds to Resolve",
    "type":"number"
    },
    "meanSecondsToFirstAck":{
    "title":"Mean Seconds to First Acknowledge",
    "type":"number"
    },
    "meanSecondsToEngage":{
    "title":"Mean Seconds to Engage",
    "type":"number"
    },
    "totalIncidentCount":{
    "title":"Total Incident Count",
    "type":"number"
    },
    "totalIncidentsAcknowledged":{
    "title":"Total Incidents Acknowledged",
    "type":"number"
    },
    "totalIncidentsAutoResolved":{
    "title":"Total Incidents Auto Resolved",
    "type":"number"
    },
    "totalIncidentsManualEscalated":{
    "title":"Total Incident Manual Escalated",
    "type":"number"
    }
    },
    "required":[]
    },
    "mirrorProperties":{},
    "calculationProperties":{},
    "relations":{}
    }
  2. Add serviceAnalytics property to the integration selector key. When set to true, the integration will fetch data from the PagerDuty aggregated service analytics API and ingest it to Port. By default, this property is set to true.

    Also, by default, the integration aggregates the analytics over a period of 3 months. Use the analyticsMonthsPeriod filter to override this date range. The accepted values are positive number between 1 to 12. In the provided example below, we aggregate the analytics over the past 6 months.

    resources:
    - kind: services
    selector:
    query: "true"
    serviceAnalytics: "true"
    analyticsMonthsPeriod: 6
    port:
    entity:
    mappings:
    identifier: .id
    title: .name
    blueprint: '"pagerdutyService"'
    properties:
    status: .status
    url: .html_url
    oncall: "[.__oncall_user[].user.email]"
  3. Establish a mapping between the analytics properties and the service analytics data response. Following a convention, the aggregated result of the PagerDuty service analytics API is saved to the __analytics key and merged with the response of the service API. Consequently, users can access specific metrics such as the mean seconds to resolve by referencing __analytics.mean_seconds_to_resolve.

    resources:
    - kind: services
    selector:
    query: "true"
    serviceAnalytics: "true"
    analyticsMonthsPeriod: 6
    port:
    entity:
    mappings:
    identifier: .id
    title: .name
    blueprint: '"pagerdutyService"'
    properties:
    status: .status
    url: .html_url
    oncall: "[.__oncall_user[].user.email]"
    meanSecondsToResolve: .__analytics.mean_seconds_to_resolve
  4. Below is the complete integration configuration for enriching the service blueprint with analytics data.

    Service analytics integration configuration
    resources:
    - kind: services
    selector:
    query: "true"
    serviceAnalytics: "true"
    analyticsMonthsPeriod: 6
    port:
    entity:
    mappings:
    identifier: .id
    title: .name
    blueprint: '"pagerdutyService"'
    properties:
    status: .status
    url: .html_url
    oncall: "[.__oncall_user[].user.email]"
    meanSecondsToResolve: .__analytics.mean_seconds_to_resolve
    meanSecondsToFirstAck: .__analytics.mean_seconds_to_first_ack
    meanSecondsToEngage: .__analytics.mean_seconds_to_engage
    totalIncidentCount: .__analytics.total_incident_count
    totalIncidentsAcknowledged: .__analytics.total_incidents_acknowledged
    totalIncidentsAutoResolved: .__analytics.total_incidents_auto_resolved
    totalIncidentsManualEscalated: .__analytics.total_incidents_manual_escalated

Ingesting incident analytics

To enrich your PagerDuty incident entities with analytics data, follow the steps below:

  1. Update the incident blueprint to include an analytics property.

    Updated incident blueprint
    {
    "identifier": "pagerdutyIncident",
    "description": "This blueprint represents a PagerDuty incident in our software catalog",
    "title": "PagerDuty Incident",
    "icon": "pagerduty",
    "schema": {
    "properties": {
    "status": {
    "type": "string",
    "title": "Incident Status",
    "enum": [
    "triggered",
    "annotated",
    "acknowledged",
    "reassigned",
    "escalated",
    "reopened",
    "resolved"
    ]
    },
    "url": {
    "type": "string",
    "format": "url",
    "title": "Incident URL"
    },
    "urgency": {
    "type": "string",
    "title": "Incident Urgency",
    "enum": ["high", "low"]
    },
    "responder": {
    "type": "string",
    "title": "Assignee"
    },
    "escalation_policy": {
    "type": "string",
    "title": "Escalation Policy"
    },
    "created_at": {
    "title": "Create At",
    "type": "string",
    "format": "date-time"
    },
    "updated_at": {
    "title": "Updated At",
    "type": "string",
    "format": "date-time"
    },
    "analytics": {
    "title": "Analytics",
    "type": "object"
    }
    },
    "required": []
    },
    "mirrorProperties": {},
    "calculationProperties": {},
    "relations": {
    "pagerdutyService": {
    "title": "PagerDuty Service",
    "target": "pagerdutyService",
    "required": false,
    "many": true
    }
    }
    }
  2. Add incidentAnalytics property to the integration selector key. When set to true, the integration will fetch data from the PagerDuty Analytics API and ingest it to Port. By default, this property is set to false.

    resources:
    - kind: incidents
    selector:
    query: "true"
    incidentAnalytics: "true"
    port:
    entity:
    mappings:
    identifier: .id | tostring
    title: .title
    blueprint: '"pagerdutyIncident"'
    properties:
    status: .status
    url: .self
  3. Establish a mapping between the analytics blueprint property and the analytics data response.

    resources:
    - kind: incidents
    selector:
    query: "true"
    incidentAnalytics: "true"
    port:
    entity:
    mappings:
    identifier: .id | tostring
    title: .title
    blueprint: '"pagerdutyIncident"'
    properties:
    status: .status
    url: .self
    urgency: .urgency
    responder: .assignments[0].assignee.summary
    escalation_policy: .escalation_policy.summary
    created_at: .created_at
    updated_at: .updated_at
    analytics: .__analytics
    relations:
    pagerdutyService: .service.id
  4. Below is the complete integration configuration for enriching the incident blueprint with analytics data.

    Incident analytics integration configuration
    resources:
    - kind: incidents
    selector:
    query: "true"
    incidentAnalytics: "true"
    port:
    entity:
    mappings:
    identifier: .id | tostring
    title: .title
    blueprint: '"pagerdutyIncident"'
    properties:
    status: .status
    url: .self
    urgency: .urgency
    responder: .assignments[0].assignee.summary
    escalation_policy: .escalation_policy.summary
    created_at: .created_at
    updated_at: .updated_at
    analytics: .__analytics
    relations:
    pagerdutyService: .service.id

Let's Test It

This section includes a sample response data from Pagerduty. In addition, it includes the entity created from the resync event based on the Ocean configuration provided in the previous section.

Payload

Here is an example of the payload structure from Pagerduty:

Schedule response data
{
"id": "PWAXLIH",
"type": "schedule",
"summary": "Port Test Service - Weekly Rotation",
"self": "https://api.pagerduty.com/schedules/PWAXLIH",
"html_url": "https://getport-io.pagerduty.com/schedules/PWAXLIH",
"name": "Port Test Service - Weekly Rotation",
"time_zone": "Asia/Jerusalem",
"description": "This is the weekly on call schedule for Port Test Service associated with your first escalation policy.",
"users": [
{
"id": "PJCRRLH",
"type": "user_reference",
"summary": "Adam",
"self": "https://api.pagerduty.com/users/PJCRRLH",
"html_url": "https://getport-io.pagerduty.com/users/PJCRRLH"
},
{
"id": "P4K4DLP",
"type": "user_reference",
"summary": "Alice",
"self": "https://api.pagerduty.com/users/P4K4DLP",
"html_url": "https://getport-io.pagerduty.com/users/P4K4DLP"
},
{
"id": "HDW63E2",
"type": "user_reference",
"summary": "Doe",
"self": "https://api.pagerduty.com/users/HDW63E2",
"html_url": "https://getport-io.pagerduty.com/users/HDW63E2"
},
{
"id": "PRGAUI4",
"type": "user_reference",
"summary": "Pages",
"self": null,
"html_url": "https://getport-io.pagerduty.com/users/PRGAUI4",
"deleted_at": "2023-10-17T18:58:07+03:00"
},
{
"id": "PYIEKLY",
"type": "user_reference",
"summary": "Demo",
"self": "https://api.pagerduty.com/users/PYIEKLY",
"html_url": "https://getport-io.pagerduty.com/users/PYIEKLY"
}
],
"escalation_policies": [
{
"id": "P7LVMYP",
"type": "escalation_policy_reference",
"summary": "Test Escalation Policy",
"self": "https://api.pagerduty.com/escalation_policies/P7LVMYP",
"html_url": "https://getport-io.pagerduty.com/escalation_policies/P7LVMYP"
}
],
"teams": []
}
Oncall response data
{
"escalation_policy":{
"id":"P7LVMYP",
"type":"escalation_policy_reference",
"summary":"Test Escalation Policy",
"self":"https://api.pagerduty.com/escalation_policies/P7LVMYP",
"html_url":"https://getport-io.pagerduty.com/escalation_policies/P7LVMYP"
},
"escalation_level":1,
"schedule":{
"id":"PWAXLIH",
"type":"schedule_reference",
"summary":"Port Test Service - Weekly Rotation",
"self":"https://api.pagerduty.com/schedules/PWAXLIH",
"html_url":"https://getport-io.pagerduty.com/schedules/PWAXLIH"
},
"user":{
"name":"John Doe",
"email":"johndoe@domain.io",
"time_zone":"Asia/Jerusalem",
"color":"red",
"avatar_url":"https://secure.gravatar.com/avatar/149cf38119ee25af9b8b3a68d06f39e3.png?d=mm&r=PG",
"billed":true,
"role":"user",
"description":null,
"invitation_sent":false,
"job_title":null,
"teams":[

],
"contact_methods":[
{
"id":"PK3SHEX",
"type":"email_contact_method_reference",
"summary":"Default",
"self":"https://api.pagerduty.com/users/HDW63E2/contact_methods/PK3SHEX",
"html_url":null
},
{
"id":"PO3TNV8",
"type":"phone_contact_method_reference",
"summary":"Other",
"self":"https://api.pagerduty.com/users/HDW63E2/contact_methods/PO3TNV8",
"html_url":null
},
{
"id":"P7U59FI",
"type":"sms_contact_method_reference",
"summary":"Other",
"self":"https://api.pagerduty.com/users/HDW63E2/contact_methods/P7U59FI",
"html_url":null
}
],
"notification_rules":[
{
"id":"PMTOCX1",
"type":"assignment_notification_rule_reference",
"summary":"0 minutes: channel PK3SHEX",
"self":"https://api.pagerduty.com/users/HDW63E2/notification_rules/PMTOCX1",
"html_url":null
},
{
"id":"P3HAND3",
"type":"assignment_notification_rule_reference",
"summary":"0 minutes: channel P7U59FI",
"self":"https://api.pagerduty.com/users/HDW63E2/notification_rules/P3HAND3",
"html_url":null
}
],
"id":"HDW63E2",
"type":"user",
"summary":"John Doe",
"self":"https://api.pagerduty.com/users/HDW63E2",
"html_url":"https://getport-io.pagerduty.com/users/HDW63E2"
},
"start":"2024-02-25T00:00:00Z",
"end":"2024-04-14T11:10:48Z"
}
Service response data
{
"id": "PGAAJBE",
"name": "My Test Service",
"description": "For testing",
"created_at": "2023-08-03T16:53:48+03:00",
"updated_at": "2023-08-03T16:53:48+03:00",
"status": "active",
"teams": [],
"alert_creation": "create_alerts_and_incidents",
"addons": [],
"scheduled_actions": [],
"support_hours": "None",
"last_incident_timestamp": "None",
"escalation_policy": {
"id": "P7LVMYP",
"type": "escalation_policy_reference",
"summary": "Test Escalation Policy",
"self": "https://api.pagerduty.com/escalation_policies/P7LVMYP",
"html_url": "https://getport-io.pagerduty.com/escalation_policies/P7LVMYP"
},
"incident_urgency_rule": {
"type": "constant",
"urgency": "high"
},
"acknowledgement_timeout": "None",
"auto_resolve_timeout": "None",
"integrations": [],
"type": "service",
"summary": "My Test Service",
"self": "https://api.pagerduty.com/services/PGAAJBE",
"html_url": "https://getport-io.pagerduty.com/service-directory/PGAAJBE",
"__oncall_user": [
{
"escalation_policy": {
"id": "P7LVMYP",
"type": "escalation_policy_reference",
"summary": "Test Escalation Policy",
"self": "https://api.pagerduty.com/escalation_policies/P7LVMYP",
"html_url": "https://getport-io.pagerduty.com/escalation_policies/P7LVMYP"
},
"escalation_level": 1,
"schedule": {
"id": "PWAXLIH",
"type": "schedule_reference",
"summary": "Port Test Service - Weekly Rotation",
"self": "https://api.pagerduty.com/schedules/PWAXLIH",
"html_url": "https://getport-io.pagerduty.com/schedules/PWAXLIH"
},
"user": {
"name": "demo",
"email": "devops-port@pager-demo.com",
"time_zone": "Asia/Jerusalem",
"color": "teal",
"avatar_url": "https://secure.gravatar.com/avatar/5cc831a4e778f54460efc4cd20d13acd.png?d=mm&r=PG",
"billed": true,
"role": "admin",
"description": "None",
"invitation_sent": true,
"job_title": "None",
"teams": [],
"contact_methods": [
{
"id": "POKPUFD",
"type": "email_contact_method_reference",
"summary": "Default",
"self": "https://api.pagerduty.com/users/PYIEKLY/contact_methods/POKPUFD",
"html_url": "None"
}
],
"notification_rules": [
{
"id": "P9NWEKF",
"type": "assignment_notification_rule_reference",
"summary": "0 minutes: channel POKPUFD",
"self": "https://api.pagerduty.com/users/PYIEKLY/notification_rules/P9NWEKF",
"html_url": "None"
},
{
"id": "PPJHFA5",
"type": "assignment_notification_rule_reference",
"summary": "0 minutes: channel POKPUFD",
"self": "https://api.pagerduty.com/users/PYIEKLY/notification_rules/PPJHFA5",
"html_url": "None"
}
],
"id": "PYIEKLY",
"type": "user",
"summary": "demo",
"self": "https://api.pagerduty.com/users/PYIEKLY",
"html_url": "https://getport-io.pagerduty.com/users/PYIEKLY"
},
"start": "2023-10-17T15:57:50Z",
"end": "2024-02-13T22:16:48Z"
}
]
}
Incident response data
{
"incident_number": 2,
"title": "Example Incident",
"description": "Example Incident",
"created_at": "2023-05-15T13:59:45Z",
"updated_at": "2023-05-15T13:59:45Z",
"status": "triggered",
"incident_key": "89809d37f4344d36a90c0a192c20c617",
"service": {
"id": "PWJAGSD",
"type": "service_reference",
"summary": "Port Test Service",
"self": "https://api.pagerduty.com/services/PWJAGSD",
"html_url": "https://getport-io.pagerduty.com/service-directory/PWJAGSD"
},
"assignments": [
{
"at": "2023-05-15T13:59:45Z",
"assignee": {
"id": "PJCRRLH",
"type": "user_reference",
"summary": "Username",
"self": "https://api.pagerduty.com/users/PJCRRLH",
"html_url": "https://getport-io.pagerduty.com/users/PJCRRLH"
}
}
],
"assigned_via": "escalation_policy",
"last_status_change_at": "2023-05-15T13:59:45Z",
"resolved_at": null,
"first_trigger_log_entry": {
"id": "R5S5T07QR1SZRQFYB7SXEO2EKZ",
"type": "trigger_log_entry_reference",
"summary": "Triggered through the website.",
"self": "https://api.pagerduty.com/log_entries/R5S5T07QR1SZRQFYB7SXEO2EKZ",
"html_url": "https://getport-io.pagerduty.com/incidents/Q1P3AHC3KLGVAS/log_entries/R5S5T07QR1SZRQFYB7SXEO2EKZ"
},
"alert_counts": {
"all": 0,
"triggered": 0,
"resolved": 0
},
"is_mergeable": true,
"escalation_policy": {
"id": "P7LVMYP",
"type": "escalation_policy_reference",
"summary": "Test Escalation Policy",
"self": "https://api.pagerduty.com/escalation_policies/P7LVMYP",
"html_url": "https://getport-io.pagerduty.com/escalation_policies/P7LVMYP"
},
"teams": [],
"pending_actions": [],
"acknowledgements": [],
"basic_alert_grouping": null,
"alert_grouping": null,
"last_status_change_by": {
"id": "PWJAGSD",
"type": "service_reference",
"summary": "Port Test Service",
"self": "https://api.pagerduty.com/services/PWJAGSD",
"html_url": "https://getport-io.pagerduty.com/service-directory/PWJAGSD"
},
"urgency": "high",
"id": "Q1P3AHC3KLGVAS",
"type": "incident",
"summary": "[#2] Example Incident",
"self": "https://api.pagerduty.com/incidents/Q1P3AHC3KLGVAS",
"html_url": "https://getport-io.pagerduty.com/incidents/Q1P3AHC3KLGVAS"
}

Mapping Result

The combination of the sample payload and the Ocean configuration generates the following Port entity:

Schedule entity in Port
{
"identifier": "PWAXLIH",
"title": "Port Test Service - Weekly Rotation",
"icon": null,
"blueprint": "pagerdutySchedule",
"team": [],
"properties": {
"url": "https://getport-io.pagerduty.com/schedules/PWAXLIH",
"timezone": "Asia/Jerusalem",
"description": "Asia/Jerusalem",
"users": ["Adam", "Alice", "Doe", "Demo", "Pages"]
},
"relations": {},
"createdAt": "2023-12-01T13:18:02.215Z",
"createdBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW",
"updatedAt": "2023-12-01T13:18:02.215Z",
"updatedBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW"
}
Oncall entity in Port
{
"identifier": "HDW63E2-PWAXLIH-2024-06-03T13:00:00Z",
"title": "John Doe",
"blueprint": "pagerdutyOncall",
"team": [],
"properties": {
"url": "https://getport-io.pagerduty.com/schedules/PWAXLIH",
"timezone": null,
"description": "Port Test Service - Weekly Rotation",
"user": "johndoe@domain.io",
"startDate": "2024-06-03T13:00:00Z",
"endDate": "2024-06-17T13:00:00Z"
},
"relations": {
"pagerdutySchedule": "PWAXLIH"
},
"createdAt": "2024-03-08T15:52:35.807Z",
"createdBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW",
"updatedAt": "2024-03-08T15:52:35.807Z",
"updatedBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW"
}
Service entity in Port
{
"identifier": "PGAAJBE",
"title": "My Test Service",
"icon": null,
"blueprint": "pagerdutyService",
"team": [],
"properties": {
"status": "active",
"url": "https://getport-io.pagerduty.com/service-directory/PGAAJBE",
"oncall": "devops-port@pager-demo.com"
},
"relations": {},
"createdAt": "2023-11-01T13:18:02.215Z",
"createdBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW",
"updatedAt": "2023-11-01T13:18:02.215Z",
"updatedBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW"
}
Incident entity in Port
{
"identifier": "Q1P3AHC3KLGVAS",
"title": "Example Incident",
"icon": null,
"blueprint": "pagerdutyIncident",
"team": [],
"properties": {
"status": "triggered",
"url": "https://api.pagerduty.com/incidents/Q1P3AHC3KLGVAS",
"urgency": "high",
"responder": "Username",
"escalation_policy": "Test Escalation Policy",
"created_at": "2023-07-30T11:29:21.000Z",
"updated_at": "2023-07-30T11:29:21.000Z"
},
"relations": {
"pagerdutyService": "PWJAGSD"
},
"createdAt": "2023-08-07T07:56:04.384Z",
"createdBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW",
"updatedAt": "2023-08-07T07:56:04.384Z",
"updatedBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW"
}

Alternative installation via webhook

While the Ocean integration described above is the recommended installation method, you may prefer to use a webhook to ingest data from PagerDuty. If so, use the following instructions:

Webhook installation (click to expand)

In this example you are going to create a webhook integration between PagerDuty and Port, which will ingest PagerDuty services and its related incidents into Port. This integration will involve setting up a webhook to receive notifications from PagerDuty whenever an incident is created or updated, allowing Port to ingest and process the incident entities accordingly.

Import PagerDuty services and incidents

Port configuration

Create the following blueprint definitions:

PagerDuty service blueprint
{
"identifier": "microservice",
"title": "Microservice",
"icon": "Service",
"schema": {
"properties": {
"status": {
"title": "Status",
"type": "string"
}
},
"required": []
},
"mirrorProperties": {},
"calculationProperties": {
"service": {
"title": "Service URL",
"calculation": "'https://api.pagerduty.com/services/' + .identifier",
"type": "string",
"format": "url"
}
},
"relations": {}
}
PagerDuty incident blueprint
{
"identifier": "pagerdutyIncident",
"description": "This blueprint represents a PagerDuty incident in our software catalog",
"title": "PagerDuty Incident",
"icon": "pagerduty",
"schema": {
"properties": {
"status": {
"type": "string",
"title": "Incident Status",
"enum": [
"triggered",
"annotated",
"acknowledged",
"reassigned",
"escalated",
"reopened",
"resolved"
]
},
"url": {
"type": "string",
"format": "url",
"title": "Incident URL"
},
"details": {
"type": "string",
"title": "Details"
},
"priority": {
"type": "string",
"title": "Priority"
},
"urgency": {
"type": "string",
"title": "Incident Urgency",
"enum": ["high", "low"]
},
"responder": {
"type": "string",
"title": "Assignee"
},
"escalation_policy": {
"type": "string",
"title": "Escalation Policy"
}
},
"required": []
},
"mirrorProperties": {},
"calculationProperties": {},
"relations": {
"microservice": {
"title": "Belongs To",
"target": "microservice",
"required": false,
"many": true
}
}
}

Create the following webhook configuration using Port UI

PagerDuty webhook configuration
  1. Basic details tab - fill the following details:

    1. Title : PagerDuty Mapper;
    2. Identifier : pagerduty_mapper;
    3. Description : A webhook configuration to map PagerDuty services and its related incidents to Port;
    4. Icon : Pagerduty;
  2. Integration configuration tab - fill the following JQ mapping:

    [
    {
    "blueprint": "microservice",
    "filter": ".body.event.event_type | startswith(\"service\")",
    "entity": {
    "identifier": ".body.event.data.id",
    "title": ".body.event.data.summary",
    "properties": {
    "status": ".body.event.data.event_type"
    }
    }
    },
    {
    "blueprint": "pagerdutyIncident",
    "filter": ".body.event.event_type | startswith(\"incident\")",
    "entity": {
    "identifier": ".body.event.data.id",
    "title": ".body.event.data.title",
    "properties": {
    "status": ".body.event.data.status",
    "url": ".body.event.data.html_url",
    "details": ".body.event.data.title",
    "priority": ".body.event.data.priority",
    "urgency": ".body.event.data.urgency",
    "responder": ".body.event.data.assignees[0].summary",
    "escalation_policy": ".body.event.data.escalation_policy.summary"
    },
    "relations": {
    "microservice": ".body.event.data.service.id"
    }
    }
    }
    ]
  3. Scroll down to Advanced settings and input the following details:

    1. secret: WEBHOOK_SECRET;
    2. Signature Header Name : X-Pagerduty-Signature;
    3. Signature Algorithm : Select sha256 from dropdown option;
    4. Signature Prefix : v1=
    5. Click Save at the bottom of the page.

    Remember to update the WEBHOOK_SECRET with the real secret you receive after subscribing to the webhook in PagerDuty.

Create a webhook in PagerDuty

  1. Go to PagerDuty and select the account you want to configure the webhook for.
  2. Navigate to Integrations in the navigation bar and click on Generic Webhooks (v3).
  3. Click New Webhook and provide the following information:
    1. Webhook URL - enter the value of the url key you received after creating the webhook configuration.
    2. Scope Type - select whether you want to receive webhook events for a specific service (select Service if applicable) or for all services in your account (select Account if applicable).
    3. Description - provide an optional description for your webhook.
    4. Event Subscription - choose the event types you would like to subscribe to.
    5. Custom Header - enter any optional HTTP header to be added to your webhook payload.
  4. Click Add webhook to create your webhook.
  5. Alternatively, you can use the curl method to create the webhook. Copy the code below and run it in your terminal:
  curl --request POST \
--url \
https://api.pagerduty.com/webhook_subscriptions
--header 'Accept: application/vnd.pagerduty+json;version=2' \
--header 'Authorization: Token token=<YOUR_PAGERDUTY_API_TOKEN>' \
--header 'Content-Type: application/json' \
--data \
'{
"webhook_subscription": {
"delivery_method": {
"type": "http_delivery_method",
"url": "https://ingest.getport.io/<YOUR_PORT_WEBHOOK_KEY>",
"custom_headers": [
{
"name": "your-header-name",
"value": "your-header-value"
}
]
},
"description": "Sends PagerDuty v3 webhook events to Port.",
"events": [
"service.created",
"service.updated",
"incident.triggered",
"incident.responder.added",
"incident.acknowledged",
"incident.annotated",
"incident.delegated",
"incident.escalated",
"incident.priority_updated",
"incident.reassigned",
"incident.reopened",
"incident.resolved",
"incident.responder.replied",
"incident.status_update_published",
"incident.unacknowledged"
],
"filter": {
"type": "account_reference"
},
"type": "webhook_subscription"
}
}'
tip

In order to view the different events available in PagerDuty webhooks, look here

Done! any change that happens to your services or incidents in PagerDuty will trigger a webhook event to the webhook URL provided by Port. Port will parse the events according to the mapping and update the catalog entities accordingly.

Let's Test It

This section includes a sample webhook event sent from PagerDuty when an incident is created or updated. In addition, it includes the entity created from the event based on the webhook configuration provided in the previous section.

Payload

Here is an example of the payload structure sent to the webhook URL when a PagerDuty incident is created:

Webhook event payload
{
"event": {
"id": "01DVUHO6P4XQDFJ9AHOADT3UQ4",
"event_type": "incident.triggered",
"resource_type": "incident",
"occurred_at": "2023-06-12T11:56:08.355Z",
"agent": {
"html_url": "https://your_account.pagerduty.com/users/PJCRRLH",
"id": "PJCRRLH",
"self": "https://api.pagerduty.com/users/PJCRRLH",
"summary": "username",
"type": "user_reference"
},
"client": "None",
"data": {
"id": "Q01J2OS7YBWLNY",
"type": "incident",
"self": "https://api.pagerduty.com/incidents/Q01J2OS7YBWLNY",
"html_url": "https://your_account.pagerduty.com/incidents/Q01J2OS7YBWLNY",
"number": 7,
"status": "triggered",
"incident_key": "acda20953f7446248f90260db65144f8",
"created_at": "2023-06-12T11:56:08Z",
"title": "Test PagerDuty Incident",
"service": {
"html_url": "https://your_account.pagerduty.com/services/PWJAGSD",
"id": "PWJAGSD",
"self": "https://api.pagerduty.com/services/PWJAGSD",
"summary": "Port Internal Service",
"type": "service_reference"
},
"assignees": [
{
"html_url": "https://your_account.pagerduty.com/users/PRGAUI4",
"id": "PRGAUI4",
"self": "https://api.pagerduty.com/users/PRGAUI4",
"summary": "username",
"type": "user_reference"
}
],
"escalation_policy": {
"html_url": "https://your_account.pagerduty.com/escalation_policies/P7LVMYP",
"id": "P7LVMYP",
"self": "https://api.pagerduty.com/escalation_policies/P7LVMYP",
"summary": "Test Escalation Policy",
"type": "escalation_policy_reference"
},
"teams": [],
"priority": "None",
"urgency": "high",
"conference_bridge": "None",
"resolve_reason": "None"
}
}
}

Mapping Result

The combination of the sample payload and the webhook configuration generates the following Port entity:

{
"identifier": "Q01J2OS7YBWLNY",
"title": "Test PagerDuty Incident",
"blueprint": "pagerdutyIncident",
"team": [],
"properties": {
"status": "triggered",
"url": "https://your_account.pagerduty.com/incidents/Q01J2OS7YBWLNY",
"details": "Test PagerDuty Incident",
"urgency": "high",
"responder": "Username",
"escalation_policy": "Test Escalation Policy"
},
"relations": {
"microservice": "PWJAGSD"
}
}

Import PagerDuty historical data

In this example you are going to use the provided Bash script to fetch data from the PagerDuty API and ingest it to Port.

The script extracts services and incidents from PagerDuty, and sends them to Port as microservice and incident entities respectively.

Port configuration

This example utilizes the same blueprint definition from the previous section, along with a new webhook configuration:

Create the following webhook configuration using Port UI

PagerDuty webhook configuration for historical data
  1. Basic details tab - fill the following details:

    1. Title : PagerDuty History Mapper;
    2. Identifier : pagerduty_history_mapper;
    3. Description : A webhook configuration to map PagerDuty Historical services and its related incidents to Port;
    4. Icon : Pagerduty;
  2. Integration configuration tab - fill the following JQ mapping:

    [
    {
    "blueprint": "microservice",
    "filter": ".body.event.event_type | startswith(\"service\")",
    "entity": {
    "identifier": ".body.event.data.identifier",
    "title": ".body.event.data.title",
    "properties": {
    "status": ".body.event.data.properties.status"
    }
    }
    },
    {
    "blueprint": "pagerdutyIncident",
    "filter": ".body.event.event_type | startswith(\"incident\")",
    "entity": {
    "identifier": ".body.event.data.identifier",
    "title": ".body.event.data.title",
    "properties": {
    "status": ".body.event.data.properties.status",
    "url": ".body.event.data.properties.url",
    "details": ".body.event.data.properties.details",
    "priority": ".body.event.data.properties.priority",
    "urgency": ".body.event.data.properties.urgency",
    "responder": ".body.event.data.properties.responder",
    "escalation_policy": ".body.event.data.properties.escalation_policy"
    },
    "relations": {
    "microservice": ".body.event.data.relations.microservice"
    }
    }
    }
    ]
  3. Scroll down to Advanced settings and input the following details:

    1. secret: WEBHOOK_SECRET;
    2. Signature Header Name : X-Pagerduty-Signature;
    3. Signature Algorithm : Select sha256 from dropdown option;
    4. Signature Prefix : v1=
    5. Click Save at the bottom of the page.

Remember to update the WEBHOOK_SECRET with the real secret you receive after subscribing to the webhook in PagerDuty.

PagerDuty Bash script for historical data
#!/bin/bash

set -e
# PagerDuty API endpoints and token
PD_API_SERVICES='https://api.pagerduty.com/services'
PD_API_INCIDENTS='https://api.pagerduty.com/incidents'
PD_TOKEN='API_TOKEN'

# Port webhook URL
PORT_URL='https://ingest.getport.io/WEBHOOK_SECRET'

# Fetch services from PagerDuty
services=$(curl --silent --header "Authorization: Token token=${PD_TOKEN}" --header "Accept: application/vnd.pagerduty+json;version=2" --request GET ${PD_API_SERVICES})

# Extract services array
services_list=$(echo ${services} | jq '.services')

# Iterate over services and push to Port
for i in $(seq 0 $(($(echo ${services_list} | jq '. | length') - 1)))
do
service=$(echo ${services_list} | jq ".[$i]")

# Prepare payload for Port
payload=$(jq -n \
--arg id "$(echo ${service} | jq -r '.id')" \
--arg name "$(echo ${service} | jq -r '.name')" \
--arg status "$(echo ${service} | jq -r '.status')" \
'{event: {event_type: "service", data: {identifier: $id, title: $name, properties: {status: $status}}}}')

# Push to Port
curl --silent --header 'Content-Type: application/json' --request POST --data "${payload}" ${PORT_URL}

# Output payload to output.json file
echo ${payload} >> output.json
done

# Fetch incidents from PagerDuty
incidents=$(curl --silent --header "Authorization: Token token=${PD_TOKEN}" --header "Accept: application/vnd.pagerduty+json;version=2" --request GET ${PD_API_INCIDENTS})

# Extract incidents array
incidents_list=$(echo ${incidents} | jq '.incidents')

# Iterate over incidents and push to Port
for i in $(seq 0 $(($(echo ${incidents_list} | jq '. | length') - 1)))
do
incident=$(echo ${incidents_list} | jq ".[$i]")

# Prepare payload for Port
payload=$(jq -n \
--arg id "$(echo ${incident} | jq -r '.id')" \
--arg title "$(echo ${incident} | jq -r '.title')" \
--arg status "$(echo ${incident} | jq -r '.status')" \
--arg url "$(echo ${incident} | jq -r '.html_url')" \
--arg description "$(echo ${incident} | jq -r '.description')" \
--arg urgency "$(echo ${incident} | jq -r '.urgency')" \
--arg responder "$(echo ${incident} | jq -r '.last_status_change_by.summary')" \
--arg escalation_policy "$(echo ${incident} | jq -r '.escalation_policy.summary')" \
--arg service "$(echo ${incident} | jq -r '.service.id')" \
'{event: {event_type: "incident", data: {identifier: $id, title: $title, properties: {status: $status, url: $url, details: $description, urgency: $urgency, responder: $responder, escalation_policy: $escalation_policy}, relations: {microservice: $service}}}}')

# Push to Port
curl --header 'Content-Type: application/json' --request POST --data "${payload}" ${PORT_URL}

# Output payload to output.json file
echo ${payload} >> output.json
done


How to Run the script

This script requires two configuration values:

  1. PD_TOKEN: your PagerDuty API token;
  2. PORT_URL: your Port webhook URL.

Then trigger the script by running:

bash pagerduty_to_port.sh

This script fetches services and incidents from PagerDuty and sends them to Port.

tip

The script writes the JSON payload for each service and incident to a file named output.json. This can be useful for debugging if you encounter any issues.

Done! you can now import historical data from PagerDuty into Port. Port will parse the events according to the mapping and update the catalog entities accordingly.

More relevant guides and examples