ServiceNow

Our ServiceNow integration allows you to import sys_user_group, sc_catalog, and incident from your ServiceNow instance into Port, according to your mapping and definitions.

A sys_user_group corresponds to user groups in ServiceNow.
A sc_catalog corresponds to service catalogs in ServiceNow.
An incident represents incidents and tickets within ServiceNow.

Common use cases

Map sys_user_group, sc_catalog, and incident in your ServiceNow account.

Prerequisites

To install the integration, you need a Kubernetes cluster that the integration's container chart will be deployed to.

Please make sure that you have kubectl and helm installed on your machine, and that your kubectl CLI is connected to the Kubernetes cluster where you plan to install the integration.

Troubleshooting

If you are having trouble installing this integration, please refer to these troubleshooting steps.

Installation

Choose one of the following installation methods:

Real Time & Always On
Scheduled

Using this installation option means that the integration will be able to update Port in real time using webhooks.

This table summarizes the available parameters for the installation. Set them as you wish in the script below, then copy it and run it in your terminal:

Parameter	Description	Required
`port.clientId`	Your Port client id (How to get the credentials)	✅
`port.clientSecret`	Your Port client secret (How to get the credentials)	✅
`integration.identifier`	Change the identifier to describe your integration	✅
`integration.config.servicenowUsername`	The ServiceNow account username	✅
`integration.secrets.servicenowPassword`	The ServiceNow account password	✅
`integration.config.servicenowUrl`	The ServiceNow instance URL. For example https://example-id.service-now.com	✅

Advanced configuration

Parameter	Description
`integration.eventListener.type`	The event listener type. Read more about event listeners
`integration.type`	The integration to be installed
`scheduledResyncInterval`	The number of minutes between each resync. When not set the integration will resync for each event listener resync event. Read more about scheduledResyncInterval
`initializePortResources`	Default true, When set to true the integration will create default blueprints and the port App config Mapping. Read more about initializePortResources

Helm
ArgoCD

To install the integration using Helm, run the following command:

helm repo add --force-update port-labs https://port-labs.github.io/helm-charts
helm upgrade --install my-servicenow-integration port-labs/port-ocean \
	--set port.clientId="CLIENT_ID"  \
	--set port.clientSecret="CLIENT_SECRET"  \
	--set initializePortResources=true  \
	--set integration.identifier="my-servicenow-integration"  \
	--set integration.type="servicenow"  \
	--set integration.eventListener.type="POLLING"  \
	--set integration.config.servicenowUsername="<SERVICENOW_USERNAME>"  \
	--set integration.secrets.servicenowPassword="<SERVICENOW_PASSWORD>"  \
    --set integration.config.servicenowUrl="<SERVICENOW_URL>"

To install the integration using ArgoCD, follow these steps:

Create a values.yaml file in argocd/my-ocean-servicenow-integration in your git repository with the content:

note

Remember to replace the placeholders for SERVICENOW_URL SERVICENOW_USERNAME and SERVICENOW_PASSWORD.

initializePortResources: true
scheduledResyncInterval: 120
integration:
  identifier: my-ocean-servicenow-integration
  type: servicenow
  eventListener:
    type: POLLING
  config:
    servicenowUrl: SERVICENOW_URL
    servicenowUsername: SERVICENOW_USERNAME
  secrets:
    servicenowPassword: SERVICENOW_PASSWORD

Install the my-ocean-servicenow-integration ArgoCD Application by creating the following my-ocean-servicenow-integration.yaml manifest:

note

Remember to replace the placeholders for YOUR_PORT_CLIENT_ID YOUR_PORT_CLIENT_SECRET and YOUR_GIT_REPO_URL.

Multiple sources ArgoCD documentation can be found here.

ArgoCD Application

apiVersion: argoproj.io/v1alpha1
kind: Application
metadata:
  name: my-ocean-servicenow-integration
  namespace: argocd
spec:
  destination:
    namespace: my-ocean-servicenow-integration
    server: https://kubernetes.default.svc
  project: default
  sources:
  - repoURL: 'https://port-labs.github.io/helm-charts/'
    chart: port-ocean
    targetRevision: 0.1.14
    helm:
      valueFiles:
      - $values/argocd/my-ocean-servicenow-integration/values.yaml
      parameters:
        - name: port.clientId
          value: YOUR_PORT_CLIENT_ID
        - name: port.clientSecret
          value: YOUR_PORT_CLIENT_SECRET
  - repoURL: YOUR_GIT_REPO_URL
    targetRevision: main
    ref: values
  syncPolicy:
    automated:
      prune: true
      selfHeal: true
    syncOptions:
    - CreateNamespace=true

Apply your application manifest with kubectl:

kubectl apply -f my-ocean-servicenow-integration.yaml

GitHub
Jenkins
Azure Devops

This workflow will run the ServiceNow integration once and then exit, this is useful for scheduled ingestion of data.

warning

If you want the integration to update Port in real time using webhooks you should use the Real Time & Always On installation option

Make sure to configure the following Github Secrets:

Parameter	Description	Required
`OCEAN__INTEGRATION__CONFIG__SERVICENOW_USERNAME`	The ServiceNow account username	✅
`OCEAN__INTEGRATION__CONFIG__SERVICENOW_PASSWORD`	The ServiceNow account password	✅
`OCEAN__INTEGRATION__CONFIG__SERVICENOW_URL`	The ServiceNow instance URL	✅
`OCEAN__INITIALIZE_PORT_RESOURCES`	Default true, When set to false the integration will not create default blueprints and the port App config Mapping	❌
`OCEAN__INTEGRATION__IDENTIFIER`	Change the identifier to describe your integration, if not set will use the default one	❌
`OCEAN__PORT__CLIENT_ID`	Your Port client id (How to get the credentials)	✅
`OCEAN__PORT__CLIENT_SECRET`	Your Port client secret (How to get the credentials)	✅
`OCEAN__PORT__BASE_URL`	Your Port base url, relevant only if not using the default Port app	❌

Here is an example for servicenow-integration.yml workflow file:

name: ServiceNow Exporter Workflow

# This workflow responsible for running ServiceNow exporter.

on:
  workflow_dispatch:

jobs:
  run-integration:
    runs-on: ubuntu-latest

    steps:
      - uses: port-labs/ocean-sail@v1
        with: 
          type: 'servicenow'
          port_client_id: ${{ secrets.OCEAN__PORT__CLIENT_ID }}
          port_client_secret: ${{ secrets.OCEAN__PORT__CLIENT_SECRET }}
          config: |
            servicenow_username: ${{ secrets.OCEAN__INTEGRATION__CONFIG__SERVICENOW_USERNAME }}
            servicenow_password: ${{ secrets.OCEAN__INTEGRATION__CONFIG__SERVICENOW_PASSWORD }}
            servicenow_url: ${{ secrets.OCEAN__INTEGRATION__CONFIG__SERVICENOW_URL }}

This pipeline will run the ServiceNow integration once and then exit, this is useful for scheduled ingestion of data.

tip

Your Jenkins agent should be able to run docker commands.

warning

If you want the integration to update Port in real time using webhooks you should use the Real Time & Always On installation option.

Make sure to configure the following Jenkins Credentials of Secret Text type:

Parameter	Description	Required
`OCEAN__INTEGRATION__CONFIG__SERVICENOW_USERNAME`	The ServiceNow account username	✅
`OCEAN__INTEGRATION__CONFIG__SERVICENOW_PASSWORD`	The ServiceNow account password	✅
`OCEAN__INTEGRATION__CONFIG__SERVICENOW_URL`	The ServiceNow instance URL	✅
`OCEAN__INITIALIZE_PORT_RESOURCES`	Default true, When set to false the integration will not create default blueprints and the port App config Mapping	❌
`OCEAN__INTEGRATION__IDENTIFIER`	Change the identifier to describe your integration, if not set will use the default one	❌
`OCEAN__PORT__CLIENT_ID`	Your Port client id (How to get the credentials)	✅
`OCEAN__PORT__CLIENT_SECRET`	Your Port client secret (How to get the credentials)	✅
`OCEAN__PORT__BASE_URL`	Your Port base url, relevant only if not using the default Port app	❌

Here is an example for Jenkinsfile groovy pipeline file:

pipeline {
    agent any

    stages {
        stage('Run ServiceNow Integration') {
            steps {
                script {
                    withCredentials([
                        string(credentialsId: 'OCEAN__INTEGRATION__CONFIG__SERVICENOW_USERNAME', variable: 'OCEAN__INTEGRATION__CONFIG__SERVICENOW_USERNAME'),
                        string(credentialsId: 'OCEAN__INTEGRATION__CONFIG__SERVICENOW_PASSWORD', variable: 'OCEAN__INTEGRATION__CONFIG__SERVICENOW_PASSWORD'),
                        string(credentialsId: 'OCEAN__INTEGRATION__CONFIG__SERVICENOW_URL', variable: 'OCEAN__INTEGRATION__CONFIG__SERVICENOW_URL'),
                        string(credentialsId: 'OCEAN__PORT__CLIENT_ID', variable: 'OCEAN__PORT__CLIENT_ID'),
                        string(credentialsId: 'OCEAN__PORT__CLIENT_SECRET', variable: 'OCEAN__PORT__CLIENT_SECRET'),
                    ]) {
                        sh('''
                            #Set Docker image and run the container
                            integration_type="servicenow"
                            version="latest"
                            image_name="ghcr.io/port-labs/port-ocean-${integration_type}:${version}"
                            docker run -i --rm --platform=linux/amd64 \
                                -e OCEAN__EVENT_LISTENER='{"type":"ONCE"}' \
                                -e OCEAN__INITIALIZE_PORT_RESOURCES=true \
                                -e OCEAN__INTEGRATION__CONFIG__SERVICENOW_USERNAME=$OCEAN__INTEGRATION__CONFIG__SERVICENOW_USERNAME \
                                -e OCEAN__INTEGRATION__CONFIG__SERVICENOW_PASSWORD=$OCEAN__INTEGRATION__CONFIG__SERVICENOW_PASSWORD \
                                -e OCEAN__INTEGRATION__CONFIG__SERVICENOW_URL=$OCEAN__INTEGRATION__CONFIG__SERVICENOW_URL \
                                -e OCEAN__PORT__CLIENT_ID=$OCEAN__PORT__CLIENT_ID \
                                -e OCEAN__PORT__CLIENT_SECRET=$OCEAN__PORT__CLIENT_SECRET \
                                $image_name

                            exit $?
                        ''')
                    }
                }
            }
        }
    }
}

This pipeline will run the ServiceNow integration once and then exit, this is useful for scheduled ingestion of data.

tip

Your Azure Devops agent should be able to run docker commands. Learn more about agents here.

warning

If you want the integration to update Port in real time using webhooks you should use the Real Time & Always On installation option.

Configure the variables in a variable group

Variable groups store values and secrets you'll use in your pipelines across your project. Learn more

Setting Up Your Credentials

Create a Variable Group: Name it port-ocean-credentials. Store the required variables from the table.
Authorize Your Pipeline:
- Go to "Library" -> "Variable groups."
- Find port-ocean-credentials and click on it.
- Select "Pipeline Permissions" and add your pipeline to the authorized list.

Parameter	Description	Required
`OCEAN__INTEGRATION__CONFIG__SERVICENOW_USERNAME`	The ServiceNow account username	✅
`OCEAN__INTEGRATION__CONFIG__SERVICENOW_PASSWORD`	The ServiceNow account password	✅
`OCEAN__INTEGRATION__CONFIG__SERVICENOW_URL`	The ServiceNow instance URL	✅
`OCEAN__INITIALIZE_PORT_RESOURCES`	Default true, When set to false the integration will not create default blueprints and the port App config Mapping	❌
`OCEAN__INTEGRATION__IDENTIFIER`	Change the identifier to describe your integration, if not set will use the default one	❌
`OCEAN__PORT__CLIENT_ID`	Your Port client id (How to get the credentials)	✅
`OCEAN__PORT__CLIENT_SECRET`	Your Port client secret (How to get the credentials)	✅
`OCEAN__PORT__BASE_URL`	Your Port base url, relevant only if not using the default Port app	❌

Here is an example for servicenow-integration.yml pipeline file:

trigger:
- main

pool:
  vmImage: "ubuntu-latest"

variables:
  - group: port-ocean-credentials


steps:
- script: |
    # Set Docker image and run the container
    integration_type="servicenow"
    version="latest"

    image_name="ghcr.io/port-labs/port-ocean-$integration_type:$version"

    docker run -i --rm --platform=linux/amd64 \
      -e OCEAN__EVENT_LISTENER='{"type":"ONCE"}' \
      -e OCEAN__INITIALIZE_PORT_RESOURCES=true \
      -e OCEAN__INTEGRATION__CONFIG__SERVICENOW_USERNAME=$(OCEAN__INTEGRATION__CONFIG__SERVICENOW_USERNAME) \
      -e OCEAN__INTEGRATION__CONFIG__SERVICENOW_PASSWORD=$(OCEAN__INTEGRATION__CONFIG__SERVICENOW_PASSWORD) \
      -e OCEAN__INTEGRATION__CONFIG__SERVICENOW_URL=$(OCEAN__INTEGRATION__CONFIG__SERVICENOW_URL) \
      -e OCEAN__PORT__CLIENT_ID=$(OCEAN__PORT__CLIENT_ID) \
      -e OCEAN__PORT__CLIENT_SECRET=$(OCEAN__PORT__CLIENT_SECRET) \
      $image_name

    exit $?
  displayName: 'Ingest Data into Port'

Advanced integration configuration

For advanced configuration such as proxies or self-signed certificates, click here.

Ingesting ServiceNow objects

The ServiceNow integration uses a YAML configuration to describe the process of loading data into the developer portal. See examples below.

The integration makes use of the JQ JSON processor to select, modify, concatenate, transform and perform other operations on existing fields and values from ServiceNow's API events.

Configuration structure

The integration configuration determines which resources will be queried from ServiceNow, and which entities and properties will be created in Port.

Supported resources and more

Our ServiceNow integration currently supports the below resources for the mapping configuration. It is possible to extend the current capabilities by referencing any table that is supported in the ServiceNow Table API. When choosing this approach, the kind key in the mapping configuration should match the table name in ServiceNow as the integration uses the value of the kind key to fetch data from the Table API.

User Groups
Service Catalog
Incident

The root key of the integration configuration is the resources key:
```
resources:
  - kind: sc_catalog
    selector:
    ...
```

The kind key is a specifier for a ServiceNow object:

  resources:
    - kind: sc_catalog
      selector:
      ...

The selector and the query keys allow you to filter which objects of the specified kind will be ingested into your software catalog:

resources:
  - kind: sc_catalog
    selector:
      query: "true" # JQ boolean expression. If evaluated to false - this object will be skipped.
    port:

The port, entity and the mappings keys are used to map the ServiceNow object fields to Port entities. To create multiple mappings of the same kind, you can add another item in the resources array;

resources:
  - kind: sc_catalog
    selector:
      query: "true"
    port:
      entity:
        mappings: # Mappings between one ServiceNow object to a Port entity. Each value is a JQ query.
          identifier: .sys_id
          title: .title
          blueprint: '"servicenowCatalog"'
          properties:
            description: .description
            isActive: .active
            createdBy: .sys_created_by
  - kind: sc_catalog # In this instance sc_catalog is mapped again with a different filter
    selector:
      query: '.title == "MyServiceCatalogName"'
    port:
      entity:
        mappings: ...

Blueprint key

Note the value of the blueprint key - if you want to use a hardcoded string, you need to encapsulate it in 2 sets of quotes, for example use a pair of single-quotes (') and then another pair of double-quotes (")

Ingest data into Port

To ingest ServiceNow objects using the integration configuration, you can follow the steps below:

Go to the DevPortal Builder page.
Select the Data Sources tab at the left sidebar.
Click on + Data Source at the top right corner.
Select ServiceNow under the Incident Management category.
Modify the configuration according to your needs.
Run the installation command.
Click Next and you can view the integration configuration and update it as necessary.

Examples

Examples of blueprints and the relevant integration configurations:

Group

Group blueprint

{
  "identifier": "servicenowGroup",
  "title": "Servicenow Group",
  "icon": "Service",
  "schema": {
    "properties": {
      "description": {
        "title": "Description",
        "type": "string"
      },
      "isActive": {
        "title": "Is active",
        "type": "boolean"
      },
      "createdOn": {
        "title": "Created On",
        "type": "string",
        "format": "date-time"
      },
      "createdBy": {
        "title": "Created By",
        "type": "string"
      }
    },
    "required": []
  },
  "mirrorProperties": {},
  "calculationProperties": {},
  "aggregationProperties": {},
  "relations": {}
}

Integration configuration

createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
  - kind: sys_user_group
    selector:
      query: "true"
    port:
      entity:
        mappings:
          identifier: .sys_id
          title: .name
          blueprint: '"servicenowGroup"'
          properties:
            description: .description
            isActive: .active
            createdOn: '.sys_created_on | (strptime("%Y-%m-%d %H:%M:%S") | strftime("%Y-%m-%dT%H:%M:%SZ"))'
            createdBy: .sys_created_by

Service Catalog

Service catalog blueprint

{
  "identifier": "servicenowCatalog",
  "title": "Servicenow Catalog",
  "icon": "Service",
  "schema": {
    "properties": {
      "description": {
        "title": "Description",
        "type": "string"
      },
      "isActive": {
        "title": "Is Active",
        "type": "boolean"
      },
      "createdOn": {
        "title": "Created On",
        "type": "string",
        "format": "date-time"
      },
      "createdBy": {
        "title": "Created By",
        "type": "string"
      }
    },
    "required": []
  },
  "mirrorProperties": {},
  "calculationProperties": {},
  "aggregationProperties": {},
  "relations": {}
}

Integration configuration

createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
  - kind: sc_catalog
    selector:
      query: "true"
    port:
      entity:
        mappings:
          identifier: .sys_id
          title: .title
          blueprint: '"servicenowCatalog"'
          properties:
            description: .description
            isActive: .active
            createdOn: '.sys_created_on | (strptime("%Y-%m-%d %H:%M:%S") | strftime("%Y-%m-%dT%H:%M:%SZ"))'
            createdBy: .sys_created_by

Incident

Incident blueprint

{
  "identifier": "servicenowIncident",
  "title": "Servicenow Incident",
  "icon": "Service",
  "schema": {
    "properties": {
      "category": {
        "title": "Category",
        "type": "string"
      },
      "reopenCount": {
        "title": "Reopen Count",
        "type": "string"
      },
      "severity": {
        "title": "Severity",
        "type": "string"
      },
      "assignedTo": {
        "title": "Assigned To",
        "type": "string",
        "format": "url"
      },
      "urgency": {
        "title": "Urgency",
        "type": "string"
      },
      "contactType": {
        "title": "Contact Type",
        "type": "string"
      },
      "createdOn": {
        "title": "Created On",
        "type": "string",
        "format": "date-time"
      },
      "createdBy": {
        "title": "Created By",
        "type": "string"
      },
      "isActive": {
        "title": "Is Active",
        "type": "boolean"
      },
      "priority": {
        "title": "Priority",
        "type": "string"
      }
    },
    "required": []
  },
  "mirrorProperties": {},
  "calculationProperties": {},
  "aggregationProperties": {},
  "relations": {}
}

Integration configuration

createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
  - kind: incident
    selector:
      query: "true"
    port:
      entity:
        mappings:
          identifier: .number | tostring
          title: .short_description
          blueprint: '"servicenowIncident"'
          properties:
            category: .category
            reopenCount: .reopen_count
            severity: .severity
            assignedTo: .assigned_to.link
            urgency: .urgency
            contactType: .contact_type
            createdOn: '.sys_created_on | (strptime("%Y-%m-%d %H:%M:%S") | strftime("%Y-%m-%dT%H:%M:%SZ"))'
            createdBy: .sys_created_by
            isActive: .active
            priority: .priority

Let's Test It

This section includes a sample response data from ServiceNow. In addition, it includes the entity created from the resync event based on the Ocean configuration provided in the previous section.

Payload

Here is an example of the payload structure from ServiceNow:

Group response data

{
  "parent": "",
  "manager": "",
  "roles": "",
  "sys_mod_count": "0",
  "active": "true",
  "description": "\n\t\tGroup for all people who have the Analytics Admin role\n\t",
  "source": "",
  "sys_updated_on": "2020-03-17 11:39:14",
  "sys_tags": "",
  "type": "",
  "sys_id": "019ad92ec7230010393d265c95c260dd",
  "sys_updated_by": "admin",
  "cost_center": "",
  "default_assignee": "",
  "sys_created_on": "2020-03-17 11:39:14",
  "name": "Analytics Settings Managers",
  "exclude_manager": "false",
  "email": "",
  "include_members": "false",
  "sys_created_by": "admin"
}

Service Catalog response data

{
  "manager": {
    "link": "https://dev229583.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441",
    "value": "6816f79cc0a8016401c5a33be04be441"
  },
  "sys_mod_count": "0",
  "active": "true",
  "description": "Description for service catalog",
  "desktop_continue_shopping": "",
  "enable_wish_list": "false",
  "sys_updated_on": "2023-12-14 15:30:54",
  "sys_tags": "",
  "title": "Test Service Catalog",
  "sys_class_name": "sc_catalog",
  "desktop_image": "",
  "sys_id": "56e48e6a9743311083e6ff0de053af56",
  "sys_package": {
    "link": "https://dev229583.service-now.com/api/now/table/sys_package/global",
    "value": "global"
  },
  "desktop_home_page": "",
  "sys_update_name": "sc_catalog_56e48e6a9743311083e6ff0de053af56",
  "sys_updated_by": "admin",
  "sys_created_on": "2023-12-14 15:30:54",
  "sys_name": "Test Service Catalog",
  "sys_scope": {
    "link": "https://dev229583.service-now.com/api/now/table/sys_scope/global",
    "value": "global"
  },
  "editors": "",
  "sys_created_by": "admin",
  "sys_policy": ""
}

Incident response data

{
  "parent": "",
  "made_sla": "true",
  "caused_by": "",
  "watch_list": "",
  "upon_reject": "cancel",
  "sys_updated_on": "2016-12-14 02:46:44",
  "child_incidents": "0",
  "hold_reason": "",
  "origin_table": "",
  "task_effective_number": "INC0000060",
  "approval_history": "",
  "number": "INC0000060",
  "resolved_by": {
    "link": "https://dev229583.service-now.com/api/now/v1/table/sys_user/5137153cc611227c000bbd1bd8cd2007",
    "value": "5137153cc611227c000bbd1bd8cd2007"
  },
  "sys_updated_by": "employee",
  "opened_by": {
    "link": "https://dev229583.service-now.com/api/now/v1/table/sys_user/681ccaf9c0a8016400b98a06818d57c7",
    "value": "681ccaf9c0a8016400b98a06818d57c7"
  },
  "user_input": "",
  "sys_created_on": "2016-12-12 15:19:57",
  "sys_domain": {
    "link": "https://dev229583.service-now.com/api/now/v1/table/sys_user_group/global",
    "value": "global"
  },
  "state": "7",
  "route_reason": "",
  "sys_created_by": "employee",
  "knowledge": "false",
  "order": "",
  "calendar_stc": "102197",
  "closed_at": "2016-12-14 02:46:44",
  "cmdb_ci": {
    "link": "https://dev229583.service-now.com/api/now/v1/table/cmdb_ci/109562a3c611227500a7b7ff98cc0dc7",
    "value": "109562a3c611227500a7b7ff98cc0dc7"
  },
  "delivery_plan": "",
  "contract": "",
  "impact": "2",
  "active": "false",
  "work_notes_list": "",
  "business_service": {
    "link": "https://dev229583.service-now.com/api/now/v1/table/cmdb_ci_service/27d32778c0a8000b00db970eeaa60f16",
    "value": "27d32778c0a8000b00db970eeaa60f16"
  },
  "business_impact": "",
  "priority": "3",
  "sys_domain_path": "/",
  "rfc": "",
  "time_worked": "",
  "expected_start": "",
  "opened_at": "2016-12-12 15:19:57",
  "business_duration": "1970-01-01 08:00:00",
  "group_list": "",
  "work_end": "",
  "caller_id": {
    "link": "https://dev229583.service-now.com/api/now/v1/table/sys_user/681ccaf9c0a8016400b98a06818d57c7",
    "value": "681ccaf9c0a8016400b98a06818d57c7"
  },
  "reopened_time": "",
  "resolved_at": "2016-12-13 21:43:14",
  "approval_set": "",
  "subcategory": "email",
  "work_notes": "",
  "universal_request": "",
  "short_description": "Unable to connect to email",
  "close_code": "Solved (Permanently)",
  "correlation_display": "",
  "delivery_task": "",
  "work_start": "",
  "assignment_group": {
    "link": "https://dev229583.service-now.com/api/now/v1/table/sys_user_group/287ebd7da9fe198100f92cc8d1d2154e",
    "value": "287ebd7da9fe198100f92cc8d1d2154e"
  },
  "additional_assignee_list": "",
  "business_stc": "28800",
  "cause": "",
  "description": "I am unable to connect to the email server. It appears to be down.",
  "origin_id": "",
  "calendar_duration": "1970-01-02 04:23:17",
  "close_notes": "This incident is resolved.",
  "notify": "1",
  "service_offering": "",
  "sys_class_name": "incident",
  "closed_by": {
    "link": "https://dev229583.service-now.com/api/now/v1/table/sys_user/681ccaf9c0a8016400b98a06818d57c7",
    "value": "681ccaf9c0a8016400b98a06818d57c7"
  },
  "follow_up": "",
  "parent_incident": "",
  "sys_id": "1c741bd70b2322007518478d83673af3",
  "contact_type": "self-service",
  "reopened_by": "",
  "incident_state": "7",
  "urgency": "2",
  "problem_id": "",
  "company": {
    "link": "https://dev229583.service-now.com/api/now/v1/table/core_company/31bea3d53790200044e0bfc8bcbe5dec",
    "value": "31bea3d53790200044e0bfc8bcbe5dec"
  },
  "reassignment_count": "2",
  "activity_due": "2016-12-13 01:26:36",
  "assigned_to": {
    "link": "https://dev229583.service-now.com/api/now/v1/table/sys_user/5137153cc611227c000bbd1bd8cd2007",
    "value": "5137153cc611227c000bbd1bd8cd2007"
  },
  "severity": "3",
  "comments": "",
  "approval": "not requested",
  "sla_due": "",
  "comments_and_work_notes": "",
  "due_date": "",
  "sys_mod_count": "15",
  "reopen_count": "0",
  "sys_tags": "",
  "escalation": "0",
  "upon_approval": "proceed",
  "correlation_id": "",
  "location": "",
  "category": "inquiry"
}

Mapping Result

The combination of the sample payload and the Ocean configuration generates the following Port entity:

Group entity in Port

{
  "identifier": "019ad92ec7230010393d265c95c260dd",
  "title": "Analytics Settings Managers",
  "icon": null,
  "blueprint": "servicenowGroup",
  "team": [],
  "properties": {
    "description": "\n\t\tGroup for all people who have the Analytics Admin role\n\t",
    "isActive": true,
    "createdOn": "2020-03-17T11:39:14Z",
    "createdBy": "admin"
  },
  "relations": {},
  "createdAt": "2023-12-18T08:37:21.637Z",
  "createdBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW",
  "updatedAt": "2023-12-18T08:37:21.637Z",
  "updatedBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW"
}

Service catalog entity in Port

{
  "identifier": "56e48e6a9743311083e6ff0de053af56",
  "title": "Test Service Catalog",
  "icon": null,
  "blueprint": "servicenowCatalog",
  "team": [],
  "properties": {
    "description": "Description for service catalog",
    "isActive": true,
    "createdOn": "2023-12-14T15:30:54Z",
    "createdBy": "admin"
  },
  "relations": {},
  "createdAt": "2023-12-18T08:37:28.087Z",
  "createdBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW",
  "updatedAt": "2023-12-18T08:37:28.087Z",
  "updatedBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW"
}

Incident entity in Port

{
  "identifier": "INC0000060",
  "title": "Unable to connect to email",
  "icon": null,
  "blueprint": "servicenowIncident",
  "team": [],
  "properties": {
    "category": "inquiry",
    "reopenCount": "0",
    "severity": "3",
    "assignedTo": "https://dev229583.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007",
    "urgency": "2",
    "contactType": "self-service",
    "createdOn": "2016-12-12T15:19:57Z",
    "createdBy": "employee",
    "isActive": false,
    "priority": "3"
  },
  "relations": {},
  "createdAt": "2023-12-15T14:52:06.347Z",
  "createdBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW",
  "updatedAt": "2023-12-15T15:34:18.248Z",
  "updatedBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW"
}

ServiceNow

Common use cases​

Prerequisites​

Installation​

Ingesting ServiceNow objects​

Configuration structure​

Ingest data into Port​

Examples​

Group​

Service Catalog​

Incident​

Let's Test It​

Payload​

Mapping Result​

Common use cases

Prerequisites

Installation

Ingesting ServiceNow objects

Configuration structure

Ingest data into Port

Examples

Group

Service Catalog

Incident

Let's Test It

Payload

Mapping Result