Change Incident Owner In Pagerduty

Overview

This self service guide provides a comprehensive walkthrough on how to change an incident owner in PagerDuty from Port using Port's self service actions.

Prerequisites

1. Port's GitHub app needs to be installed.

2. In your GitHub repository, go to Settings > Secrets and add the following secrets:

   • PAGERDUTY_API_KEY - PagerDuty API token generated by the user.
   • PORT_CLIENT_ID - Your port client id How to get the credentials.
   • PORT_CLIENT_SECRET - Your port client secret How to get the credentials.

3. Optional - Install Port's PagerDuty integration learn more

   PagerDuty Integration

   This step is not required for this example, but it will create all the blueprint boilerplate for you, and also ingest and update the catalog in real time with your PagerDuty Incidents.

4. In Case you decided not to install the PagerDuty integration, you will need to create a blueprint for PagerDuty incidents in Port.

PagerDuty Incident Blueprint

{
  "identifier": "pagerdutyIncident",
  "description": "This blueprint represents a PagerDuty incident in our software catalog",
  "title": "PagerDuty Incident",
  "icon": "pagerduty",
  "schema": {
    "properties": {
      "status": {
        "type": "string",
        "title": "Incident Status",
        "enum": [
          "triggered",
          "annotated",
          "acknowledged",
          "reassigned",
          "escalated",
          "reopened",
          "resolved"
        ]
      },
      "url": {
        "type": "string",
        "format": "url",
        "title": "Incident URL"
      },
      "urgency": {
        "type": "string",
        "title": "Incident Urgency",
        "enum": ["high", "low"]
      },
      "responder": {
        "type": "string",
        "title": "Assignee"
      },
      "escalation_policy": {
        "type": "string",
        "title": "Escalation Policy"
      },
      "created_at": {
        "title": "Create At",
        "type": "string",
        "format": "date-time"
      },
      "updated_at": {
        "title": "Updated At",
        "type": "string",
        "format": "date-time"
      }
    },
    "required": []
  },
  "mirrorProperties": {},
  "calculationProperties": {},
  "relations": {
    "pagerdutyService": {
      "title": "PagerDuty Service",
      "target": "pagerdutyService",
      "required": false,
      "many": true
    }
  }
}

GitHub Workflow

Create the file .github/workflows/change-incident-owner.yaml in the .github/workflows folder of your repository.

tip

We recommend creating a dedicated repository for the workflows that are used by Port actions.

GitHub Workflow

change-incident-owner.yaml

name: Change PagerDuty Incident Owner

on:
  workflow_dispatch:
    inputs:
      new_owner:
        description: Email User of the new incident owner
        required: true
        type: string
      from:
        description: The email address of a valid pagerduty user associated with the account making the request.
        required: true
        type: string
      port_payload:
        required: true
        description: >-
          Port's payload, including details for who triggered the action and
          general context (blueprint, run id, etc...)

jobs:
  change-incident-owner:
    runs-on: ubuntu-latest
    steps:

      - name: Inform searching of user in user list
        uses: port-labs/port-github-action@v1
        with:
          clientId: ${{ secrets.PORT_CLIENT_ID }}
          clientSecret: ${{ secrets.PORT_CLIENT_SECRET }}
          baseUrl: https://api.getport.io
          operation: PATCH_RUN
          runId: ${{fromJson(github.event.inputs.port_payload).context.runId}}
          logMessage: "Searching for user in organization user list... ⛴️"

      - name: Search for user id among user list
        id: search_for_user_id
        uses: fjogeleit/http-request-action@v1
        with:
          url: "https://api.pagerduty.com/users?query=${{ github.event.inputs.new_owner }}"
          method: "GET"
          customHeaders: '{"Content-Type": "application/json", "Authorization": "Token token=${{ secrets.PAGERDUTY_API_KEY }}"}'

      - name: Retrieve user list from search
        id: user_id_from_search
        if: steps.search_for_user_id.outcome == 'success'
        run: |
          user_id=$(echo '${{ steps.search_for_user_id.outputs.response }}' | jq -r '.users | if length > 0 then .[0].id else "empty" end')
          echo "user_id=${user_id}" >> $GITHUB_OUTPUT

      - name: Inform user existence
        if: steps.user_id_from_search.outputs.user_id != 'empty'
        uses: port-labs/port-github-action@v1
        with:
          clientId: ${{ secrets.PORT_CLIENT_ID }}
          clientSecret: ${{ secrets.PORT_CLIENT_SECRET }}
          operation: PATCH_RUN
          runId: ${{ fromJson(inputs.port_payload).context.runId }}
          logMessage: |
            User found 🥹, Changing incident owner to ${{ inputs.new_owner }}... ⛴️
      
      - name: Inform user inexistence
        if: steps.user_list_from_search.outputs.selected_user_id == 'empty'
        uses: port-labs/port-github-action@v1
        with:
          clientId: ${{ secrets.PORT_CLIENT_ID }}
          clientSecret: ${{ secrets.PORT_CLIENT_SECRET }}
          operation: PATCH_RUN
          runId: ${{ fromJson(inputs.port_payload).context.runId }}
          logMessage: |
            User not found 😭 Skipping assignment... ⛴️
            
      - name: Change Incident Owner in PagerDuty
        id: change_owner
        uses: fjogeleit/http-request-action@v1
        with:
          url: 'https://api.pagerduty.com/incidents/$${{fromJson(github.event.inputs.port_payload).context.entity}}'
          method: 'PUT'
          customHeaders: '{"Content-Type": "application/json", "Accept": "application/vnd.pagerduty+json;version=2", "Authorization": "Token token=${{ secrets.PAGERDUTY_API_KEY }}", "From": "${{ github.event.inputs.from }}"}'
          data: >-
            {
              "incident": {
                "type": "incident_reference",
                "assignments": [
                  {
                    "assignee": {
                      "id": "${{ steps.user_id_from_search.outputs.user_id }}",
                      "type": "user_reference"
                    }
                  }
                ]
              }
            }

      - name: Inform ingestion of pagerduty incident to Port
        uses: port-labs/port-github-action@v1
        with:
          clientId: ${{ secrets.PORT_CLIENT_ID }}
          clientSecret: ${{ secrets.PORT_CLIENT_SECRET }}
          baseUrl: https://api.getport.io
          operation: PATCH_RUN
          runId: ${{fromJson(github.event.inputs.port_payload).context.runId}}
          logMessage: "Reporting the updated incident back to port ..."

      - name: Upsert pagerduty entity to Port 
        uses: port-labs/port-github-action@v1
        with:
          identifier: "${{ fromJson(steps.change_owner.outputs.response).incident.id }}"
          title: "${{ fromJson(steps.change_owner.outputs.response).incident.title }}"
          blueprint: ${{fromJson(github.event.inputs.port_payload).context.blueprint}}
          properties: |-
            {
              "status": "${{ fromJson(steps.change_owner.outputs.response).incident.status }}",
              "url": "${{ fromJson(steps.change_owner.outputs.response).incident.self }}",
              "urgency": "${{ fromJson(steps.change_owner.outputs.response).incident.urgency }}",
              "responder": "${{ fromJson(steps.change_owner.outputs.response).incident.assignments[0].assignee.summary}}",
              "escalation_policy": "${{ fromJson(steps.change_owner.outputs.response).incident.escalation_policy.summary }}",
              "created_at": "${{ fromJson(steps.change_owner.outputs.response).incident.created_at }}",
              "updated_at": "${{ fromJson(steps.change_owner.outputs.response).incident.updated_at }}"
            }
          clientId: ${{ secrets.PORT_CLIENT_ID }}
          clientSecret: ${{ secrets.PORT_CLIENT_SECRET }}
          baseUrl: https://api.getport.io
          operation: UPSERT
          runId: ${{ fromJson(inputs.port_payload).context.runId }}
          
      - name: Inform completion of pagerduty incident upsertion
        uses: port-labs/port-github-action@v1
        with:
          clientId: ${{ secrets.PORT_CLIENT_ID }}
          clientSecret: ${{ secrets.PORT_CLIENT_SECRET }}
          baseUrl: https://api.getport.io
          operation: PATCH_RUN
          runId: ${{fromJson(github.event.inputs.port_payload).context.runId}}
          logMessage: "Entity upserting was successful ✅"

Port Configuration

Create a new self service action using the following JSON configuration.

Change Incident Owner In PagerDuty (click to expand)

Modification Required

Make sure to replace <GITHUB_ORG> and <GITHUB_REPO> with your GitHub organization and repository names respectively.

{
  "identifier": "pagerdutyIncident_change_incident_owner",
  "title": "Change Incident Owner",
  "icon": "pagerduty",
  "description": "Change Incident Owner in pagerduty",
  "trigger": {
    "type": "self-service",
    "operation": "DAY-2",
    "userInputs": {
      "properties": {
        "from": {
          "icon": "User",
          "title": "From",
          "description": "The email address of a valid user associated with the account making the request.",
          "type": "string",
          "format": "user"
        },
        "new_owner": {
          "icon": "pagerduty",
          "title": "New Owner",
          "description": "Email User of the new incident owner",
          "type": "string",
          "format": "user"
        }
      },
      "required": [
        "new_owner",
        "from"
      ],
      "order": [
        "new_owner",
        "from"
      ]
    },
    "blueprintIdentifier": "pagerdutyIncident"
  },
  "invocationMethod": {
    "type": "GITHUB",
    "org": "your-github-organization",
    "repo": "your-github-repo",
    "workflow": "change-incident-owner.yaml",
    "workflowInputs": {
      "{{if (.inputs | has(\"ref\")) then \"ref\" else null end}}": "{{.inputs.\"ref\"}}",
      "{{if (.inputs | has(\"new_owner_user_id\")) then \"new_owner_user_id\" else null end}}": "{{.inputs.\"new_owner_user_id\"}}",
      "{{if (.inputs | has(\"from\")) then \"from\" else null end}}": "{{.inputs.\"from\"}}",
      "port_payload": {
        "action": "{{ .action.identifier[(\"pagerdutyIncident_\" | length):] }}",
        "resourceType": "run",
        "status": "TRIGGERED",
        "trigger": "{{ .trigger | {by, origin, at} }}",
        "context": {
          "entity": "{{.entity.identifier}}",
          "blueprint": "{{.action.blueprint}}",
          "runId": "{{.run.id}}"
        },
        "payload": {
          "entity": "{{ (if .entity == {} then null else .entity end) }}",
          "action": {
            "invocationMethod": {
              "type": "GITHUB",
              "org": "your-github-organization",
              "repo": "your-github-repo",
              "workflow": "change-incident-owner.yaml",
              "omitUserInputs": false,
              "omitPayload": false,
              "reportWorkflowStatus": true
            },
            "trigger": "{{.trigger.operation}}"
          },
          "properties": {
            "{{if (.inputs | has(\"new_owner\")) then \"new_owner\" else null end}}": "{{.inputs.\"new_owner\"}}",
            "{{if (.inputs | has(\"from\")) then \"from\" else null end}}": "{{.inputs.\"from\"}}"
          },
          "censoredProperties": "{{.action.encryptedProperties}}"
        }
      }
    },
    "reportWorkflowStatus": true
  },
  "requiredApproval": false,
  "publish": true
}

Now you should see the Change Incident Owner action in the self-service page. 🎉

Let's test it!

1. Head to the Self Service hub
2. Click on the Change Incident Owner action
3. Choose the jira ticket you want to change the status and assignee for (In case you didn't install the PagerDuty integration, it means you don't have any PagerDuty incidents in Port yet, so you will need to create one manually in Port to test this action)
4. Select the new incident

6. Click on Execute
7. Done! wait for the incident's status to be changed in PagerDuty

Congrats 🎉 You've successfully changed a pagerduty incident owner in Port 🔥

More Self Service PagerDuty Actions Examples

• Acknowledge Incident
• Change On-Call User
• Create PagerDuty incident
• Create PagerDuty service
• Escalate an incident
• Resolve an incident
• Trigger PagerDuty incident