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Opsgenie

Port's Opsgenie integration allows you to import alert, incident, service, team, schedule and schedule-oncall from your Opsgenie account into Port, according to your mapping and definitions.

Common use cases​

  • Map alert, incident, service, team, schedule, and schedule-oncall in your Opsgenie account.
  • Watch for object changes (create/update/delete) in real-time, and automatically apply the changes to your entities in Port.

Prerequisites​

API Token

An OpsGenie API token with the read and configuration access scopes is required. Port requires the read permission to allow the integration to access incidents and alerts. Port also needs the configuraton access permission to allow the integration to access service, teams, and schedules. See here for more information on OpsGenie API key management.

To install the integration, you need a Kubernetes cluster that the integration's container chart will be deployed to.

Please make sure that you have kubectl and helm installed on your machine, and that your kubectl CLI is connected to the Kubernetes cluster where you plan to install the integration.

Troubleshooting

If you are having trouble installing this integration, please refer to these troubleshooting steps.

Installation​

Choose one of the following installation methods:

Using this installation option means that the integration will be hosted by Port, with a customizable resync interval to ingest data into Port.

Beta feature

The Hosted by Port option is currently in beta, and is still undergoing final testing before its official release.

Should you encounter any bugs or functionality issues, please let us know so we can rectify them as soon as possible.
Your help is greatly appreciated! ⭐

Live event support

Currently, live events are not supported for integrations hosted by Port.
Resyncs will be performed periodically every 1 hour by default (can be configured differently after installation), or manually triggered by you via Port's UI.

Therefore, real-time events (including GitOps) will not be ingested into Port immediately.
Support for live events is WIP and will be supported in the near future.

Installation

To install, follow the following steps:

  1. Go to the Data sources page of your portal.

  2. Click on the + Data source button in the top-right corner.

  3. Click on the relevant integration in the list.

  4. Under Select your installation method, choose Hosted by Port.

  5. Configure the integration settings and application settings as you wish (see below for details).

Application settings

Every integration hosted by Port has the following customizable application settings, which are configurable after installation:

  • Resync interval: The frequency at which Port will ingest data from the integration. There are various options available, ranging from every 1 hour to once a day.

  • Send raw data examples: A boolean toggle (enabled by default). If enabled, raw data examples will be sent from the integration to Port. These examples are used when testing your mapping configuration, they allow you to run your jq expressions against real data and see the results.

Integration settings

Every integration has its own tool-specific settings, under the Integration settings section.
Each of these settings has an ⓘ icon next to it, which you can hover over to see a description of the setting.

Port secrets

Some integration settings require sensitive pieces of data, such as tokens.
For these settings, Port secrets will be used, ensuring that your sensitive data is encrypted and secure.

When changing such a setting, you will be prompted to choose an existing secret or create a new one:



Port source IP addresses

When using this installation method, Port will make outbound calls to your 3rd-party applications from static IP addresses.
You may need to add these addresses to your allowlist, in order to allow Port to interact with the integrated service:

54.73.167.226  
63.33.143.237  
54.76.185.219

Ingesting Opsgenie objects​

The Opsgenie integration uses a YAML configuration to describe the process of loading data into the developer portal. See examples below.

The integration makes use of the JQ JSON processor to select, modify, concatenate, transform and perform other operations on existing fields and values from Opsgenie's API events.

Configuration structure​

The integration configuration determines which resources will be queried from Opsgenie, and which entities and properties will be created in Port.

Supported resources

The following resources can be used to map data from Opsgenie, it is possible to reference any field that appears in the API responses linked below for the mapping configuration.

  • The root key of the integration configuration is the resources key:

    resources:
      - kind: service
        selector:
        ...

  • The kind key is a specifier for a Opsgenie object:

      resources:
        - kind: service
          selector:
          ...

  • The selector and the query keys allow you to filter which objects of the specified kind will be ingested into your software catalog:

    resources:
      - kind: service
        selector:
          query: "true" # JQ boolean expression. If evaluated to false - this object will be skipped.
        port:

  • The port, entity and the mappings keys are used to map the Opsgenie object fields to Port entities. To create multiple mappings of the same kind, you can add another item in the resources array;

    resources:
      - kind: service
        selector:
          query: "true"
        port:
          entity:
            mappings: # Mappings between one Opsgenie object to a Port entity. Each value is a JQ query.
              identifier: .id
              title: .name
              blueprint: '"opsGenieService"'
              properties:
                description: .description
      - kind: service # In this instance service is mapped again with a different filter
        selector:
          query: '.name == "MyServiceName"'
        port:
          entity:
            mappings: ...
    Blueprint key

    Note the value of the blueprint key - if you want to use a hardcoded string, you need to encapsulate it in 2 sets of quotes, for example use a pair of single-quotes (') and then another pair of double-quotes (")

Configuring real-time updates​

Currently, the OpsGenie API lacks support for programmatic webhook creation. To set up a webhook configuration in OpsGenie for sending alert notifications to the Ocean integration, follow these steps:

Prerequisite​

Prepare a webhook URL using this format: {app_host}/integration/webhook. The app_host parameter should match the ingress or external load balancer where the integration will be deployed. For example, if your ingress or load balancer exposes the OpsGenie Ocean integration at https://myservice.domain.com, your webhook URL should be https://myservice.domain.com/integration/webhook.

Create a webhook in OpsGenie​

  1. Go to OpsGenie;
  2. Select Settings;
  3. Click on Integrations under the Integrations section of the sidebar;
  4. Click on Add integration;
  5. In the search box, type Webhook and select the webhook option;
  6. Input the following details:
    1. Name - use a meaningful name such as Port Ocean Webhook;
    2. Be sure to keep the "Enabled" checkbox checked;
    3. Check the "Add Alert Description to Payload" checkbox;
    4. Check the "Add Alert Details to Payload" checkbox;
    5. Add the following action triggers to the webhook by clicking on Add new action:
      1. If alert is snoozed in Opsgenie, post to url in Webhook;
      2. If alert's description is updated in Opsgenie, post to url in Webhook;
      3. If alert's message is updated in Opsgenie, post to url in Webhook;
      4. If alert's priority is updated in Opsgenie, post to url in Webhook;
      5. If a responder is added to the alert in Opsgenie, post to url in Webhook;
      6. if a user executes "Assign Ownership in Opsgenie, post to url in Webhook;
      7. if a tag is added to the alert in Opsgenie, post to url in Webhook;
      8. .if a tag is removed from the alert in Opsgenie, post to url in Webhook;
    6. Webhook URL - enter the value of the URL you created above.
  7. Click Save integration

Ingest data into Port​

To ingest Opsgenie objects using the integration configuration, you can follow the steps below:

  1. Go to the DevPortal Builder page.
  2. Select a blueprint you want to ingest using Opsgenie.
  3. Choose the Ingest Data option from the menu.
  4. Select Opsgenie under the Incident management category.
  5. Modify the configuration according to your needs.
  6. Click Resync.

Examples​

Examples of blueprints and the relevant integration configurations:

Team​

Team blueprint
{
  "identifier": "opsGenieTeam",
  "description": "This blueprint represents an OpsGenie team in our software catalog",
  "title": "OpsGenie Team",
  "icon": "OpsGenie",
  "schema": {
    "properties": {
      "description": {
        "type": "string",
        "title": "Description",
        "icon": "DefaultProperty"
      },
      "url": {
        "title": "URL",
        "type": "string",
        "description": "URL to the service",
        "format": "url",
        "icon": "DefaultProperty"
      },
      "oncallUsers": {
        "type": "array",
        "title": "Current Oncalls",
        "items": {
          "type": "string",
          "format": "user"
        }
      }
    },
    "required": []
  },
  "mirrorProperties": {},
  "calculationProperties": {},
  "aggregationProperties": {},
  "relations": {}
}
Integration configuration
createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
  - kind: team
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .id
          title: .name
          blueprint: '"opsGenieTeam"'
          properties:
            description: .description
            url: .links.web

Schedule​

Schedule blueprint
{
  "identifier": "opsGenieSchedule",
  "description": "This blueprint represents a OpsGenie schedule in our software catalog",
  "title": "OpsGenie Schedule",
  "icon": "OpsGenie",
  "schema": {
    "properties": {
      "timezone": {
        "title": "Timezone",
        "type": "string"
      },
      "description": {
        "title": "Description",
        "type": "string"
      },
      "users": {
        "title": "Users",
        "type": "array",
        "items": {
          "type": "string",
          "format": "user"
        }
      },
      "startDate": {
        "title": "Start Date",
        "type": "string",
        "format": "date-time"
      },
      "endDate": {
        "title": "End Date",
        "type": "string",
        "format": "date-time"
      },
      "rotationType": {
        "type": "string",
        "title": "Rotation Type"
      }
    },
    "required": []
  },
  "mirrorProperties": {},
  "calculationProperties": {},
  "aggregationProperties": {},
  "relations": {
    "ownerTeam": {
      "title": "Owner Team",
      "target": "opsGenieTeam",
      "required": false,
      "many": false
    }
  }
}
Integration configuration
createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
  - kind: schedule
    selector:
      query: 'true'
      apiQueryParams:
        expand: rotation
    port:
      itemsToParse: .rotations
      entity:
        mappings:
          identifier: .id + "_" + .item.id
          title: .name + "_" + .item.name
          blueprint: '"opsGenieSchedule"'
          properties:
            timezone: .timezone
            description: .description
            startDate: .item.startDate
            endDate: .item.endDate
            rotationType: .item.type
            users: '[.item.participants[] | select(has("username")) | .username]'
          relations:
            ownerTeam: .ownerTeam.id

Service​

Service blueprint
{
  "identifier": "opsGenieService",
  "description": "This blueprint represents an OpsGenie service in our software catalog",
  "title": "OpsGenie Service",
  "icon": "OpsGenie",
  "schema": {
    "properties": {
      "description": {
        "type": "string",
        "title": "Description",
        "icon": "DefaultProperty"
      },
      "url": {
        "title": "URL",
        "type": "string",
        "description": "URL to the service",
        "format": "url",
        "icon": "DefaultProperty"
      },
      "tags": {
        "type": "array",
        "items": {
          "type": "string"
        },
        "title": "Tags",
        "icon": "DefaultProperty"
      }
    },
    "required": []
  },
  "mirrorProperties": {
    "oncallUsers": {
      "title": "Current Oncalls",
      "path": "ownerTeam.oncallUsers"
    }
  },
  "calculationProperties": {
  },
  "aggregationProperties": {
    "numberOfOpenIncidents": {
      "title": "Number of open incidents",
      "type": "number",
      "target": "opsGenieIncident",
      "query": {
        "combinator": "and",
        "rules": [
          {
            "property": "status",
            "operator": "=",
            "value": "open"
          }
        ]
      },
      "calculationSpec": {
        "calculationBy": "entities",
        "func": "count"
      }
    }
  },
  "relations": {
    "ownerTeam": {
      "title": "Owner Team",
      "target": "opsGenieTeam",
      "required": false,
      "many": false
    }
  }
}
Integration configuration
createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
  - kind: service
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .id
          title: .name
          blueprint: '"opsGenieService"'
          properties:
            description: .description
            url: .links.web
            tags: .tags
          relations:
            ownerTeam: .teamId

Incident​

Incident blueprint
{
  "identifier": "opsGenieIncident",
  "description": "This blueprint represents an OpsGenie incident in our software catalog",
  "title": "OpsGenie Incident",
  "icon": "OpsGenie",
  "schema": {
    "properties": {
      "description": {
        "title": "Description",
        "type": "string"
      },
      "status": {
        "type": "string",
        "title": "Status",
        "enum": [
          "closed",
          "open",
          "resolved"
        ],
        "enumColors": {
          "closed": "blue",
          "open": "red",
          "resolved": "green"
        },
        "description": "The status of the incident"
      },
      "url": {
        "type": "string",
        "format": "url",
        "title": "URL"
      },
      "tags": {
        "type": "array",
        "items": {
          "type": "string"
        },
        "title": "Tags"
      },
      "responders": {
        "type": "array",
        "title": "Responders",
        "description": "Responders to the alert"
      },
      "priority": {
        "type": "string",
        "title": "Priority"
      },
      "createdAt": {
        "title": "Create At",
        "type": "string",
        "format": "date-time"
      },
      "updatedAt": {
        "title": "Updated At",
        "type": "string",
        "format": "date-time"
      }
    },
    "required": []
  },
  "mirrorProperties": {},
  "calculationProperties": {},
  "relations": {
    "services": {
      "title": "Impacted Services",
      "target": "opsGenieService",
      "many": true,
      "required": false
    }
  }
}
Integration configuration
createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
  - kind: incident
    selector:
      query: 'true'
      apiQueryParams:
        status: open
    port:
      entity:
        mappings:
          identifier: .id
          title: .message
          blueprint: '"opsGenieIncident"'
          properties:
            status: .status
            responders: .responders
            priority: .priority
            tags: .tags
            url: .links.web
            createdAt: .createdAt
            updatedAt: .updatedAt
            description: .description
          relations:
            services: .impactedServices

Alert​

Alert blueprint
{
  "identifier": "opsGenieAlert",
  "description": "This blueprint represents an OpsGenie alert in our software catalog",
  "title": "OpsGenie Alert",
  "icon": "OpsGenie",
  "schema": {
    "properties": {
      "description": {
        "title": "Description",
        "type": "string"
      },
      "status": {
        "type": "string",
        "title": "Status",
        "enum": [
          "closed",
          "open"
        ],
        "enumColors": {
          "closed": "green",
          "open": "red"
        },
        "description": "The status of the alert"
      },
      "acknowledged": {
        "type": "boolean",
        "title": "Acknowledged"
      },
      "tags": {
        "type": "array",
        "items": {
          "type": "string"
        },
        "title": "Tags"
      },
      "responders": {
        "type": "array",
        "title": "Responders",
        "description": "Responders to the alert"
      },
      "integration": {
        "type": "string",
        "title": "Integration",
        "description": "The name of the Integration"
      },
      "priority": {
        "type": "string",
        "title": "Priority"
      },
      "sourceName": {
        "type": "string",
        "title": "Source Name",
        "description": "Alert source name"
      },
      "createdBy": {
        "title": "Created By",
        "type": "string",
        "format": "user"
      },
      "createdAt": {
        "title": "Create At",
        "type": "string",
        "format": "date-time"
      },
      "updatedAt": {
        "title": "Updated At",
        "type": "string",
        "format": "date-time"
      },
      "count": {
        "title": "Count",
        "type": "number"
      }
    },
    "required": []
  },
  "mirrorProperties": {},
  "calculationProperties": {},
  "relations": {
    "relatedIncident": {
      "title": "Related Incident",
      "target": "opsGenieIncident",
      "required": false,
      "many": false
    }
  }
}
Integration configuration
createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
  - kind: alert
    selector:
      query: 'true'
      apiQueryParams:
        status: open
    port:
      entity:
        mappings:
          identifier: .id
          title: .message
          blueprint: '"opsGenieAlert"'
          properties:
            status: .status
            acknowledged: .acknowledged
            responders: .responders
            priority: .priority
            sourceName: .source
            tags: .tags
            count: .count
            createdBy: .owner
            createdAt: .createdAt
            updatedAt: .updatedAt
            description: .description
            integration: .integration.name
          relations:
            relatedIncident: 'if (.alias | contains("_")) then (.alias | split("_")[0]) else null end'
filter alerts and incidents

The integration provides an option to filter the data that is retrieved from the OpsGenie API using the following attributes:

  1. createdAt: The date and time the alert or incident was created
  2. lastOccurredAt: The date and time the alert or incident was last occurred
  3. snoozedUntil: The date and time the alert or incident was snoozed until
  4. priority: The priority of the alert or incident. Accepts values such as P1, P2, P3, P4 and P5
  5. status: The status of the alert or incident. Accepts values such as open, closed and resolved
  6. isSeen: Whether the alert or incident has been seen. Accepts a boolean true or false
  7. acknowledged: Whether the alert or incident has been acknowledged. Accepts a boolean true or false
  8. snoozed: Whether the alert or incident has been snoozed. Accepts a boolean true or false
  9. owner: The owner of the alert or incident. Accepts an OpsGenie username
  10. teams: The teams associated with the alert or incident
  11. acknowledgedBy: The user who acknowledged the alert or incident
  12. closedBy: The user who closed the alert or incident
  13. message: The message of the alert or incident

These attributes can be enabled using the path: selector.apiQueryParams. By default, the integration fetches open alerts and incidents.

Current On-call​

To bring the current on-call users, update your configuration mapping to populate the OpsGenieTeam blueprint with team and on-call data. This will enable you to view on-call information at the service level:

Integration configuration
createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
  - kind: schedule-oncall
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .ownerTeam.id
          title: .ownerTeam.name
          blueprint: '"opsGenieTeam"'
          properties:
            oncallUsers: .__currentOncalls.onCallRecipients

Let's Test It​

This section includes a sample response data from Opsgenie. In addition, it includes the entity created from the resync event based on the Ocean configuration provided in the previous section.

Payload​

Here is an example of the payload structure from Opsgenie:

Team response data
{
  "id": "63374eee-0b03-42d4-bb8c-50d1fa64827c",
  "name": "Data Science Team",
  "description": "",
  "links": {
    "web": "https://app.opsgenie.com/teams/dashboard/63374eee-0b03-42d4-bb8c-50d1fa64827c/main",
    "api": "https://api.opsgenie.com/v2/teams/63374eee-0b03-42d4-bb8c-50d1fa64827c"
  }
}
Schedule response data
{
  "item": {
    "id": "c4fa16f1-8675-4a26-9c2a-7b7a0c98a9cb",
    "name": "Rota2",
    "startDate": "2024-09-02T08:00:00Z",
    "endDate": "2024-09-14T09:00:00Z",
    "type": "weekly",
    "length": 3,
    "participants": [
      {
        "type": "user",
        "id": "ce544b61-7b35-43ea-89ee-a8750638d3a4",
        "username": "dev@domain.com"
      }
    ],
    "timeRestriction": null
  },
  "id": "977805c9-ede6-4cc1-a535-93e93767a436",
  "name": "Devops Team_schedule",
  "description": "",
  "timezone": "Africa/Monrovia",
  "enabled": true,
  "ownerTeam": {
    "id": "bae765bb-a288-4731-b826-b2c65ff16f24",
    "name": "Devops Team"
  },
  "rotations": [
    {
      "id": "c4fa16f1-8675-4a26-9c2a-7b7a0c98a9cb",
      "name": "Rota2",
      "startDate": "2024-09-02T08:00:00Z",
      "endDate": "2024-09-14T09:00:00Z",
      "type": "weekly",
      "length": 3,
      "participants": [
        {
          "type": "user",
          "id": "ce544b61-7b35-43ea-89ee-a8750638d3a4",
          "username": "dev@domain.com"
        }
      ],
      "timeRestriction": null
    },
    {
      "id": "1fbeb5b1-4e00-483e-ab01-323881535159",
      "name": "Rota1",
      "startDate": "2024-09-02T08:00:00Z",
      "endDate": "2024-09-10T09:00:00Z",
      "type": "weekly",
      "length": 1,
      "participants": [
        {
          "type": "user",
          "id": "ce544b61-7b35-43ea-89ee-a8750638d3a4",
          "username": "dev@domain.com"
        }
      ],
      "timeRestriction": null
    }
  ]
}
Service response data
{
  "id": "96856ebc-1db0-497b-b90a-5172e6ca0cb3",
  "name": "Pricing Service",
  "description": "Product pricing algorithm service",
  "teamId": "63374eee-0b03-42d4-bb8c-50d1fa64827c",
  "tags": [
    "frontend"
  ],
  "links": {
    "web": "https://mydomain.app.opsgenie.com/service/96856ebc-1db0-497b-b90a-5172e6ca0cb3/status",
    "api": "https://api.opsgenie.com/v1/services/96856ebc-1db0-497b-b90a-5172e6ca0cb3"
  },
  "isExternal": false
}
Incident response data
{
  "id": "652f14b3-019a-4d4c-8b83-e4da527a416c",
  "description": "summary",
  "impactedServices": [
    "daa0d66f-ad35-4396-b30d-70f0314c697a"
  ],
  "tinyId": "3",
  "message": "OpenAI Token Incident",
  "status": "open",
  "tags": [
    "incident"
  ],
  "createdAt": "2023-09-26T17:06:16.824Z",
  "updatedAt": "2023-09-26T17:49:10.17Z",
  "priority": "P3",
  "ownerTeam": "",
  "responders": [
    {
      "type": "team",
      "id": "63374eee-0b03-42d4-bb8c-50d1fa64827c"
    },
    {
      "type": "user",
      "id": "ce544b61-7b35-43ea-89ee-a8750638d3a4"
    }
  ],
  "extraProperties": {},
  "links": {
    "web": "https://mydomain.app.opsgenie.com/incident/detail/652f14b3-019a-4d4c-8b83-e4da527a416c",
    "api": "https://api.opsgenie.com/v1/incidents/652f14b3-019a-4d4c-8b83-e4da527a416c"
  },
  "impactStartDate": "2023-09-26T17:06:16.824Z",
  "impactEndDate": "2023-09-26T17:45:25.719Z",
  "actions": []
}
Alert response data
{
  "seen": true,
  "id": "886b285b-b35e-487b-afe6-3d5001370363-1724857097467",
  "tinyId": "13",
  "alias": "355f1681-f6e3-4355-a927-897cd8edaf8f_886b285b-b35e-487b-afe6-3d5001370363-1724857097467",
  "message": "Test scaling alerts",
  "status": "open",
  "acknowledged": false,
  "isSeen": true,
  "tags": [],
  "snoozed": false,
  "count": 1,
  "lastOccurredAt": "2024-08-28T14:58:17.467Z",
  "createdAt": "2024-08-28T14:58:17.467Z",
  "updatedAt": "2024-08-28T14:58:59.285Z",
  "source": "dev@domain.com",
  "owner": "",
  "priority": "P3",
  "teams": [],
  "responders": [
    {
      "type": "user",
      "id": "ce544b61-7b35-43ea-89ee-a8750638d3a4"
    }
  ],
  "integration": {
    "id": "00c228b7-80a4-48ae-be9c-3a1471bad69d",
    "name": "Default API",
    "type": "API"
  },
  "ownerTeamId": ""
}
Oncall response data
{
  "id": "977805c9-ede6-4cc1-a535-93e93767a436",
  "name": "Devops Team_schedule",
  "description": "",
  "timezone": "Africa/Monrovia",
  "enabled": true,
  "ownerTeam": {
    "id": "bae765bb-a288-4731-b826-b2c65ff16f24",
    "name": "Devops Team"
  },
  "rotations": [],
  "__currentOncalls": {
    "_parent": {
      "id": "977805c9-ede6-4cc1-a535-93e93767a436",
      "name": "Devops Team_schedule",
      "enabled": true
    },
    "onCallRecipients": [
      "dev@domain.com"
    ]
  }
}

Mapping Result​

The combination of the sample payload and the Ocean configuration generates the following Port entity:

Team entity in Port
{
  "identifier": "63374eee-0b03-42d4-bb8c-50d1fa64827c",
  "title": "Data Science Team",
  "icon": "OpsGenie",
  "blueprint": "opsGenieTeam",
  "team": [],
  "properties": {
    "description": "",
    "url": "https://app.opsgenie.com/teams/dashboard/63374eee-0b03-42d4-bb8c-50d1fa64827c/main"
  },
  "relations": {},
  "createdAt": "2024-09-02T21:01:40.937Z",
  "createdBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW",
  "updatedAt": "2024-09-02T21:01:40.937Z",
  "updatedBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW"
}
Schedule entity in Port
{
  "identifier": "d55e148e-d320-4766-9dcf-4fc2ce9daef1_fefc6b88-e44d-4acc-93a2-daf3ba803690",
  "title": "Data Science Team_schedule_Rota3",
  "icon": "OpsGenie",
  "blueprint": "opsGenieSchedule",
  "team": [],
  "properties": {
    "timezone": "Africa/Monrovia",
    "description": "",
    "users": [],
    "startDate": "2024-09-02T08:00:00Z",
    "endDate": "2024-10-02T08:00:00Z",
    "rotationType": "daily"
  },
  "relations": {
    "ownerTeam": "63374eee-0b03-42d4-bb8c-50d1fa64827c"
  },
  "createdAt": "2024-09-10T12:24:02.999Z",
  "createdBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW",
  "updatedAt": "2024-09-10T12:24:02.999Z",
  "updatedBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW"
}
Service entity in Port
{
  "identifier": "96856ebc-1db0-497b-b90a-5172e6ca0cb3",
  "title": "Pricing Service",
  "icon": "OpsGenie",
  "blueprint": "opsGenieService",
  "team": [],
  "properties": {
    "description": "Product pricing algorithm service",
    "url": "https://mydomain.app.opsgenie.com/service/96856ebc-1db0-497b-b90a-5172e6ca0cb3/status",
    "tags": [
      "frontend"
    ],
    "oncallUsers": [
      "dev@domain.com"
    ],
    "numberOfOpenIncidents": null
  },
  "relations": {
    "ownerTeam": null
  },
  "createdAt": "2024-09-02T21:02:01.207Z",
  "createdBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW",
  "updatedAt": "2024-09-02T21:02:01.207Z",
  "updatedBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW"
}
Incident entity in Port
{
  "identifier": "652f14b3-019a-4d4c-8b83-e4da527a416c",
  "title": "OpenAI Token Incident",
  "icon": "OpsGenie",
  "blueprint": "opsGenieIncident",
  "team": [],
  "properties": {
    "description": "summary",
    "status": "open",
    "url": "https://mydomain.app.opsgenie.com/incident/detail/652f14b3-019a-4d4c-8b83-e4da527a416c",
    "tags": [
      "tags"
    ],
    "responders": [
      {
        "id": "63374eee-0b03-42d4-bb8c-50d1fa64827c",
        "type": "team"
      },
      {
        "id": "ce544b61-7b35-43ea-89ee-a8750638d3a4",
        "type": "user"
      }
    ],
    "priority": "P3",
    "createdAt": "2023-09-26T17:06:16.824Z",
    "updatedAt": "2023-09-26T17:49:10.17Z"
  },
  "relations": {
    "services": [
      "daa0d66f-ad35-4396-b30d-70f0314c697a"
    ]
  },
  "createdAt": "2024-08-28T16:58:15.414Z",
  "createdBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW",
  "updatedAt": "2024-08-28T16:58:15.414Z",
  "updatedBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW"
}
Alert entity in Port
{
  "identifier": "886b285b-b35e-487b-afe6-3d5001370363-1724857097467",
  "title": "Test scaling alerts",
  "icon": "OpsGenie",
  "blueprint": "opsGenieAlert",
  "team": [],
  "properties": {
    "description": null,
    "status": "open",
    "acknowledged": false,
    "tags": [],
    "responders": [
      {
        "id": "ce544b61-7b35-43ea-89ee-a8750638d3a4",
        "type": "user"
      }
    ],
    "integration": "Default API",
    "priority": "P3",
    "sourceName": "dev@domain.com",
    "createdBy": "",
    "createdAt": "2024-08-28T14:58:17.467Z",
    "updatedAt": "2024-08-28T14:58:59.285Z",
    "count": 1
  },
  "relations": {
    "relatedIncident": "355f1681-f6e3-4355-a927-897cd8edaf8f"
  },
  "createdAt": "2024-08-29T10:31:34.381Z",
  "createdBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW",
  "updatedAt": "2024-08-29T10:31:34.381Z",
  "updatedBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW"
}
Oncall entity in Port
{
  "identifier": "63374eee-0b03-42d4-bb8c-50d1fa64827c",
  "title": "Data Science Team",
  "icon":"OpsGenie",
  "blueprint": "opsGenieTeam",
  "team": [],
  "properties": {
    "description": "",
    "url": "https://app.opsgenie.com/teams/dashboard/63374eee-0b03-42d4-bb8c-50d1fa64827c/main",
    "oncallUsers": [
      "janedoe@devportal.io",
      "johnsmith@gmail.com",
      "dev@domain.com"
    ]
  },
  "relations": {},
  "createdAt": "2024-09-02T21:01:40.937Z",
  "createdBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW",
  "updatedAt": "2024-09-10T11:41:09.535Z",
  "updatedBy": "hBx3VFZjqgLPEoQLp7POx5XaoB0cgsxW"
}

Alternative installation via webhook​

While the Ocean integration described above is the recommended installation method, you may prefer to use a webhook to ingest data from Opsgenie. If so, use the following instructions:

Webhook installation (click to expand)

In this example you are going to create a webhook integration between OpsGenie and Port, which will ingest alert entities.

Port configuration​

Create the following blueprint definition:

OpsGenie alert blueprint
{
  "identifier": "opsGenieAlert",
  "description": "This blueprint represents an OpsGenie alert in our software catalog",
  "title": "OpsGenie Alert",
  "icon": "OpsGenie",
  "schema": {
    "properties": {
      "description": {
        "type": "string",
        "title": "Description"
      },
      "lastChangeType": {
        "type": "string",
        "title": "Last Change Type",
        "description": "The type of the last change made to the alert"
      },
      "tags": {
        "type": "array",
        "items": {
          "type": "string"
        },
        "title": "Tags"
      },
      "responders": {
        "type": "array",
        "title": "Responders",
        "description": "Responders to the alert"
      },
      "teams": {
        "type": "array",
        "items": {
          "type": "string"
        },
        "title": "Teams",
        "description": "IDs of teams assigned to the alert"
      },
      "priority": {
        "type": "string",
        "title": "Priority"
      },
      "sourceName": {
        "type": "string",
        "title": "Source Name",
        "description": "Alert source name"
      },
      "sourceType": {
        "type": "string",
        "title": "Source Type",
        "description": "Alert source type"
      }
    },
    "required": []
  },
  "mirrorProperties": {},
  "calculationProperties": {
    "status": {
      "title": "Status",
      "calculation": "if .properties.lastChangeType == \"Close\" then \"Closed\" else \"Active\" end",
      "type": "string",
      "colorized": true,
      "colors": {
        "Closed": "green",
        "Active": "red"
      }
    }
  },
  "relations": {}
}

Create the following webhook configuration using Port UI:

OpsGenie alert webhook configuration

  1. Basic details tab - fill the following details:

    1. Title : OpsGenie mapper;
    2. Identifier : opsgenie_mapper;
    3. Description : A webhook configuration to map OpsGenie alerts to Port;
    4. Icon : OpsGenie;

  2. Integration configuration tab - fill the following JQ mapping:

    [
      {
        "blueprint": "opsGenieAlert",
        "entity": {
          "identifier": ".body.alert.alertId",
          "title": ".body.alert.tinyId + \" - \" + .body.alert.message",
          "properties": {
            "description": ".body.alert.description",
            "lastChangeType": ".body.action",
            "priority": ".body.alert.priority",
            "sourceName": ".body.source.name",
            "sourceType": ".body.source.type",
            "tags": ".body.alert.tags",
            "responders": ".body.alert.responders",
            "teams": ".body.alert.teams"
          }
        }
      }
    ]

  3. Click Save at the bottom of the page.

Create a webhook in OpsGenie

  1. Go to OpsGenie;
  2. Select Settings;
  3. Click on Integrations under the Integrations section of the sidebar;
  4. Click on Add integration;
  5. In the search box, type Webhook and select the webhook option;
  6. Input the following details:
    1. Name - use a meaningful name such as Port Webhook;
    2. Be sure to keep the "Enabled" checkbox checked;
    3. Check the "Add Alert Description to Payload" checkbox;
    4. Check the "Add Alert Details to Payload" checkbox;
    5. Add the following action triggers to the webhook by clicking on Add new action:
      1. If alert is snoozed in Opsgenie, post to url in Webhook;
      2. If alert's description is updated in Opsgenie, post to url in Webhook;
      3. If alert's message is updated in Opsgenie, post to url in Webhook;
      4. If alert's priority is updated in Opsgenie, post to url in Webhook;
      5. If a responder is added to the alert in Opsgenie, post to url in Webhook;
      6. if a user executes "Assign Ownership in Opsgenie, post to url in Webhook;
      7. if a tag is added to the alert in Opsgenie, post to url in Webhook;
      8. .if a tag is removed from the alert in Opsgenie, post to url in Webhook;
    6. Webhook URL - enter the value of the url key you received after creating the webhook configuration;
  7. Click Save integration
tip

In order to view the different payloads and events available in Opsgenie webhooks, look here

Done! any change that happens to an OpsGenie alert (created, acknowledged, etc.) will trigger a webhook event that OpsGenie will send to the webhook URL provided by Port. Port will parse the events according to the mapping and update the catalog entities accordingly.

Let's Test It

This section includes a sample webhook event sent from OpsGenie when an alert is created. In addition, it includes the entity created from the event based on the webhook configuration provided in the previous section.

Payload

Here is an example of the payload structure sent to the webhook URL when an OpsGenie alert is created:

Webhook event payload
{
  "source": {
    "name": "web",
    "type": "API"
  },
  "alert": {
    "tags": ["tag1", "tag2"],
    "teams": ["team1", "team2"],
    "responders": ["recipient1", "recipient2"],
    "message": "test alert",
    "username": "username",
    "alertId": "052652ac-5d1c-464a-812a-7dd18bbfba8c",
    "source": "user@domain.com",
    "alias": "aliastest",
    "tinyId": "10",
    "entity": "An example entity",
    "createdAt": 1686916265415,
    "updatedAt": 1686916266116,
    "userId": "daed1180-0ce8-438b-8f8e-57e1a5920a2d",
    "description": "Testing opsgenie alerts",
    "priority": "P1"
  },
  "action": "Create",
  "integrationId": "37c8f316-17c6-49d7-899b-9c7e540c048d",
  "integrationName": "Port-Integration"
}

Mapping Result

The combination of the sample payload and the webhook configuration generates the following Port entity:

{
  "identifier": "052652ac-5d1c-464a-812a-7dd18bbfba8c",
  "title": "10 - test alert",
  "blueprint": "opsGenieAlert",
  "properties": {
    "description": "Testing opsgenie alerts",
    "lastChangeType": "Create",
    "priority": "P1",
    "sourceName": "web",
    "sourceType": "API",
    "tags": ["tag1", "tag2"],
    "responders": ["recipient1", "recipient2"],
    "teams": ["team1", "team2"]
  },
  "relations": {}
}

Ingest who is on-call

In this example we will create a blueprint for service entities with an on-call property that will be ingested directly from OpsGenie. The examples below pull data from the OpsGenie REST Api, in a defined scheduled period using GitLab Pipelines or GitHub Workflows, and report the data to Port as a property to the service blueprint.

Migration Guide to Version 0.2.0​

This guide outlines how to update your existing OpsGenie integration configuration to take advantage of the performance improvements and breaking changes introduced in version 0.2.0.

Below is an overview of changes in version 0.2.0

Key Improvements​

  • New Blueprints and Kinds: Added new kinds for team, schedule, and schedule-oncall.
  • Data Filtering: Introduced support for filtering data from the OpsGenie API to fetch only the necessary information.
  • Enhanced Logging: Added logs for easier debugging and better insight into integration issues.

Breaking Changes​

  • Optimized API Calls: Removed redundant API calls for fetching impacted services and alert-incident relationships, improving performance by leveraging existing relations and JQ
  • Blueprint Changes: The OpsGenieService blueprint no longer contains team properties like oncallTeam, teamMembers, and oncallUsers. These have been moved to a new OpsGenieTeam blueprint, reflecting a new relation between services and teams.

Migration Steps​

Step 1: Understand Existing Configuration​

In versions prior to 0.2.0, your Port app's configuration may have used a mapping like the one below:

Existing configuration (click to expand)
createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
  - kind: service
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .name | gsub("[^a-zA-Z0-9@_.:/=-]"; "-") | tostring
          title: .name
          blueprint: '"opsGenieService"'
          properties:
            description: .description
            url: .links.web
            tags: .tags
            oncallTeam: .__team.name
            teamMembers: '[.__team.members[].user.username]'
            oncallUsers: .__oncalls.onCallRecipients
  - kind: alert
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .id
          title: .message
          blueprint: '"opsGenieAlert"'
          properties:
            status: .status
            acknowledged: .acknowledged
            responders: .responders
            priority: .priority
            sourceName: .source
            tags: .tags
            count: .count
            createdBy: .owner
            createdAt: .createdAt
            updatedAt: .updatedAt
            description: .description
            integration: .integration.name
          relations:
            relatedIncident: .__relatedIncident.id
  - kind: incident
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .id
          title: .message
          blueprint: '"opsGenieIncident"'
          properties:
            status: .status
            responders: .responders
            priority: .priority
            tags: .tags
            url: .links.web
            createdAt: .createdAt
            updatedAt: .updatedAt
            description: .description
          relations:
            services: '[.__impactedServices[] | .name | gsub("[^a-zA-Z0-9@_.:/=-]"; "-") | tostring]'

Step 2: Update to New Configuration​

To adapt to version 0.2.0, you will need to update your configuration as follows:

New configuration (click to expand)
createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
  - kind: service
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .id  # The identifier of the service now uses the unique ID from OpsGenie instead of the name
          title: .name
          blueprint: '"opsGenieService"'
          properties:
            description: .description
            url: .links.web
            tags: .tags
  - kind: alert
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .id
          title: .message
          blueprint: '"opsGenieAlert"'
          properties:
            status: .status
            acknowledged: .acknowledged
            responders: .responders
            priority: .priority
            sourceName: .source
            tags: .tags
            count: .count
            createdBy: .owner
            createdAt: .createdAt
            updatedAt: .updatedAt
            description: .description
            integration: .integration.name
          relations:
            relatedIncident: 'if (.alias | contains("_")) then (.alias | split("_")[0]) else null end'  # We now use JQ logic to map alerts to incidents to avoid making extra API call
  - kind: incident
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .id
          title: .message
          blueprint: '"opsGenieIncident"'
          properties:
            status: .status
            responders: .responders
            priority: .priority
            tags: .tags
            url: .links.web
            createdAt: .createdAt
            updatedAt: .updatedAt
            description: .description
          relations:
            services: .impactedServices  # We can now directly map incidents to impacted services using the data that is coming from the API

In the updated configuration, the opsGenieService blueprint no longer includes properties like oncallTeam, teamMembers, and oncallUsers. These properties are now part of the new OpsGenieTeam blueprint. If you need to track on-call teams and users for each service, follow the steps below.

Step 3: Create the OpsGenieTeam Blueprint​

To manage team-related data, create a new OpsGenieTeam blueprint in Port using the following schema:

OpsGenie team blueprint (click to expand)
{
  "identifier": "opsGenieTeam",
  "description": "This blueprint represents an OpsGenie team in our software catalog",
  "title": "OpsGenie Team",
  "icon": "OpsGenie",
  "schema": {
    "properties": {
      "description": {
        "type": "string",
        "title": "Description",
        "icon": "DefaultProperty"
      },
      "url": {
        "title": "URL",
        "type": "string",
        "description": "URL to the service",
        "format": "url",
        "icon": "DefaultProperty"
      },
      "oncallUsers": {
        "type": "array",
        "title": "Current Oncalls",
        "items": {
          "type": "string",
          "format": "user"
        }
      }
    },
    "required": []
  },
  "mirrorProperties": {},
  "calculationProperties": {},
  "aggregationProperties": {},
  "relations": {}
}

Step 4: Update the OpsGenieService Blueprint​

Next, update the opsGenieService blueprint to reference the OpsGenieTeam blueprint by establishing a relation and mirroring relevant properties:

Updated OpsGenie service blueprint (click to expand)
{
  "identifier": "opsGenieService",
  "description": "This blueprint represents an OpsGenie service in our software catalog",
  "title": "OpsGenie Service",
  "icon": "OpsGenie",
  "schema": {
    "properties": {
      "description": {
        "type": "string",
        "title": "Description",
        "icon": "DefaultProperty"
      },
      "url": {
        "title": "URL",
        "type": "string",
        "description": "URL to the service",
        "format": "url",
        "icon": "DefaultProperty"
      },
      "tags": {
        "type": "array",
        "items": {
          "type": "string"
        },
        "title": "Tags",
        "icon": "DefaultProperty"
      }
    },
    "required": []
  },
  "mirrorProperties": {
    "oncallUsers": {
      "title": "Current Oncalls",
      "path": "ownerTeam.oncallUsers"
    }
  },
  "calculationProperties": {
  },
  "aggregationProperties": {
    "numberOfOpenIncidents": {
      "title": "Number of open incidents",
      "type": "number",
      "target": "opsGenieIncident",
      "query": {
        "combinator": "and",
        "rules": [
          {
            "property": "status",
            "operator": "=",
            "value": "open"
          }
        ]
      },
      "calculationSpec": {
        "calculationBy": "entities",
        "func": "count"
      }
    }
  },
  "relations": {
    "ownerTeam": {
      "title": "Owner Team",
      "target": "opsGenieTeam",
      "required": false,
      "many": false
    }
  }
}

Step 5: Update the Mapping Configuration​

Update your configuration mapping to correctly populate the OpsGenieTeam blueprint with team and on-call data. This will enable you to view on-call team information at the service level:

Updated configuration to add teams and oncalls (click to expand)
createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
  - kind: team
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .id
          title: .name
          blueprint: '"opsGenieTeam"'
          properties:
            description: .description
            url: .links.web
  - kind: service
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .id
          title: .name
          blueprint: '"opsGenieService"'
          properties:
            description: .description
            url: .links.web
            tags: .tags
          relations:
            ownerTeam: .teamId
  - kind: schedule-oncall
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .ownerTeam.id
          title: .ownerTeam.name
          blueprint: '"opsGenieTeam"'
          properties:
            oncallUsers: .__currentOncalls.onCallRecipients

Final Step: Full Configuration Example​

After completing these changes, your configuration should look like this, incorporating blueprints for team, service, alert and incident:

Full configuration (click to expand)
createMissingRelatedEntities: true
deleteDependentEntities: true
resources:
  - kind: team
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .id
          title: .name
          blueprint: '"opsGenieTeam"'
          properties:
            description: .description
            url: .links.web
  - kind: service
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .id
          title: .name
          blueprint: '"opsGenieService"'
          properties:
            description: .description
            url: .links.web
            tags: .tags
          relations:
            ownerTeam: .teamId
  - kind: alert
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .id
          title: .message
          blueprint: '"opsGenieAlert"'
          properties:
            status: .status
            acknowledged: .acknowledged
            responders: .responders
            priority: .priority
            sourceName: .source
            tags: .tags
            count: .count
            createdBy: .owner
            createdAt: .createdAt
            updatedAt: .updatedAt
            description: .description
            integration: .integration.name
          relations:
            relatedIncident: 'if (.alias | contains("_")) then (.alias | split("_")[0]) else null end'
  - kind: incident
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .id
          title: .message
          blueprint: '"opsGenieIncident"'
          properties:
            status: .status
            responders: .responders
            priority: .priority
            tags: .tags
            url: .links.web
            createdAt: .createdAt
            updatedAt: .updatedAt
            description: .description
          relations:
            services: .impactedServices
  - kind: schedule-oncall
    selector:
      query: 'true'
    port:
      entity:
        mappings:
          identifier: .ownerTeam.id
          title: .ownerTeam.name
          blueprint: '"opsGenieTeam"'
          properties:
            oncallUsers: .__currentOncalls.onCallRecipients

Following this guide will ensure your integration is up-to-date and optimized for performance with version 0.2.0. For any issues during the migration, refer to the newly introduced debug logs to identify and contact your support personnel to resolve problems efficiently.

More relevant guides and examples​